Daniel Tsai
Surprise,AZ
Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in working at fast pace environments to meet tight deadline. Have significant experience on Fiber, Optics, Laser, Robotic.
Overview
5
5
years of professional experience
Work History
Customer Support Engineer
KLA-Tencor
11.2021 - Current
- Attend Multiple Training classes Worldwide (Spectrashape10k Taiwan, BEFEM India, Phoenix handler 3.0 and 2.0 in Michigan and Spectrashape11k in California)
- Completed relocation tool installation in TSMC Fab18 after one month training in Hsinchu
- Conducted product training with TSMC engineers and internal customer experience teams.
- Support intel Oregon to troubleshoot tool down event and recover the tool within timely manner
- Take responsible on multiple tool install projects in Fab21 and delegate assignments
Technology engineer
Foxconn
09.2020 - 11.2021
- Manage material tracking softwares (Pangus and CMS) for PCBA and SMT products on Manufacturing line
- Utilized SQL to manage the production line database and AOI files to ensure customer satisfaction (Google, Amazon)
- Participate in Label and printer(Zebra) repair and maintenance on functional setup label design (CodeSoft)
- Collaborated with Engineering team on preparation and return of materials from Siplace Machine
- Installed and maintained Datalogic scanners used on production line while ensuring a 98% scanning accuracy.
Penn state Dining Hall Student Manager
Penn State University
09.2019 - 05.2020
- Trained employees to provide high-quality of guest interaction and delegated trainees to their suitable position
- Maintained environmental ambiance and took inventory for sold items to ensure stable profit margins for dining hall.
- Patrolled activities areas to check on students and maximize safety and security protections.
Software engineer
Pershing System Corporation
05.2019 - 08.2019
- Utilized Java Script to create different input test case or upload photos to the bank software system
- Document software defects using bug tracking system (Katalon Studio) and report to software developers
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Education
Bachelor of Science - Applied Data Science
The Pennsylvania State University
State College, PA05.2020
Skills
- User Training
- Customer Support
- Technical Support
- Documentation and Reporting
- Data Analysis
- Conflict Resolution
- Process Improvement
- Multitasking
- Fluent in [English and Mandarin]
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Support Engineer
KLA-Tencor
11.2021 - Current
Technology engineer
Foxconn
09.2020 - 11.2021
Penn state Dining Hall Student Manager
Penn State University
09.2019 - 05.2020
Software engineer
Pershing System Corporation
05.2019 - 08.2019
Bachelor of Science - Applied Data Science
The Pennsylvania State University