Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
7
7
years of professional experience
Work History
Member Services Suprovisor
Active Wellness
Vacaville, CA
2023.07 - Current
Responded to member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
Prepared monthly reports on payment and demographics.
Mentored and motivated employees in regards to service quality, knowledge and performance.
Utilized wide range of technical systems and company equipment to optimize operations and workflow.
Delegated work to staff, setting priorities and goals.
Team Lead /Assistant Manager
In-Shape Health Club
Fairfield, CA
2022.09 - 2023.07
Motivated and led team members to work together to achieve targets.
Enhanced team engagement and performance with daily updates and informational meetings.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Delegated work to staff, setting priorities and goals.
Retail Sales Merchandiser
Advatage Sales And Marketing
, CA
2020.10 - 2022.03
Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
Reorganized sales floor to promote sales, displaying high demand products in prime locations.
Consulted with management and advertising teams to plan optimal promotions.
Communicated and coordinated execution of planograms with store management.
Verified correct display signage for products and sales promotions to keep patrons aware.
Team Lead
In-Shape Health Club
Vacaville, CA
2018.05 - 2021.06
Motivated and led team members to work together to achieve targets.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Implemented organizational performance initiatives, clearly communicating standards and requirements.
Key Leader
Van Heusen Store
Vacaville, CA
2016.09 - 2019.09
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Assisted customers with locating and securing desired products.
Opened and closed store in absence of senior managers.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Education
Personal Training
NASM
Online
09.2023
High School Diploma -
Elise P. Buckingham Charter Magnet High School
Vacaville, CA
06.2018
Skills
Staff Development
Training and Development
Problem Resolution
Goal Setting
Team Leadership
Customer Service
Merchandising
Time Management
POS Systems and Ordering Platforms
Building Customer Trust and Loyalty
Upbeat and Positive Personality
Responding to Difficult Customers
Timeline
Member Services Suprovisor
Active Wellness
2023.07 - Current
Team Lead /Assistant Manager
In-Shape Health Club
2022.09 - 2023.07
Retail Sales Merchandiser
Advatage Sales And Marketing
2020.10 - 2022.03
Team Lead
In-Shape Health Club
2018.05 - 2021.06
Key Leader
Van Heusen Store
2016.09 - 2019.09
Personal Training
NASM
High School Diploma -
Elise P. Buckingham Charter Magnet High School
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