Daniel Turner
Marion,IL
Summary
Seasoned Service Manager bringing 26 years of automotive repair experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
14
14
years of professional experience
35
35
Certification
Work History
Service Manager
Jim Hayes Inc.
11.2017 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Hired and trained new Type workers to improve efficiency of department and cultivate productive work atmosphere.
- Managed efficient teams of up to 15 employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Service Manager
Auffenberg Dealer Group Of Illinois
Herrin, IL
10.2014 - 11.2017
- Followed up with customers during and after installations to verify satisfaction.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Guided techs on automotive repair, tool usage and equipment operation.
- Set and administered department budgets for expenditures, materials and labor.
Shop Foreman
Supreme ford
Laplace, LA
06.2009 - 10.2014
- Used hand and power tools, equipment and instruments accurately.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of [Number] technicians and shop professionals.
- Cultivated professional working relationships with peers and supervisors.
- Kept accurate and detailed records of personnel progress and productivity.
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
Education
Certificate - Automotive Technology
Universal Technical Institute of Illinois
Lisle, IL03.1994
Skills
- Worker Training
- Performance Evaluations
- Supply Requisition
- Job Prioritizing
- Tool and Equipment Maintenance
- Customer Service
- Hand and Power Tool Operation
- Employee Relations
- Repair Requirements Determination
- New Employee Hiring
- Staff Supervision
- Conflict Resolution
- Service Quality Management
- Verbal and Written Communication
- Skilled Maintenance and Repair
- Quoting and Estimating
- Time Management
- Budget Controls
- Business Development
- Work Estimation
- Policy and Procedure Enforcement
- Tool and Parts Inventory Oversight
- Personnel Skill Assessments
- Hydraulic Press Operation
- Quality Control
- Employee Safety Training
- Reliable and Responsible
- Technical Troubleshooting
- Heavy Equipment Operation
- Mechanical Diagnostics
- Workflow Management
- Vendor and Supplier Relations
- Maintenance Planning
- Process Implementation
- Energetic and Outgoing
- Honest and Trustworthy
- Service and Parts Teams Management
- ASE Certification
- Financial Controls
- Team Leadership
- Staff Motivation
- Leadership Development
- Coaching and Mentoring
- Analytical Thinking
- Multitasking and Organization
- Adaptability and Flexibility
- Stress Tolerance
- Welding and Brazing
- Engine Rebuilds
- Spreadsheet Tracking
- Vehicle and Equipment Operation
- Overseeing Technicians
- Motivational Leadership
- Forecasting
- Service-Orientation
- Wood Craftsmanship re
- Project Design
- Facility Remodeling
- Technical Documentation
Certification
- Master level certification in auto/ diesel repair, warranty administration, service management, and part’s management.,
- Ford Motor Company
- Ongoing from 1994
Timeline
Service Manager
Jim Hayes Inc.
11.2017 - Current
Service Manager
Auffenberg Dealer Group Of Illinois
10.2014 - 11.2017
Shop Foreman
Supreme ford
06.2009 - 10.2014
Certificate - Automotive Technology
Universal Technical Institute of Illinois
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