Daniel Ugalde
Hesperia,CA
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Administrative Office Coordinator
City Of Hope
06.2010 - Current
- Monitored and directed incoming mail and prepared outgoing mail.
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, and supply inventory management.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Helped onboard new Temp employee's.
- Granted user access to, insurance portals. Availity, NaviNet, BlueShield, IEHP, AARP, UHC, Molina, One Health Port.
- Helped trouble shot insurance portal login issues.
Mailroom Clerk
City Of Hope Medical Group
07.2004 - 06.2010
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Managed inventory of office supplies, minimizing downtime due to shortages by proactively replenishing stock as needed.
- Offered support to other departments when needed, demonstrating flexibility and teamwork in achieving organizational goals.
- Ensured office equipment such as postage machines was maintained regularly in order to provide uninterrupted service.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Daily courier service between the Medical Center and Medical Group 39 - 45 departments stops per day.
- Daily mail runs to our local post office.
- Daily mailing out thousands of HCFA claim forms.
Education
High School Diploma -
Mount Olive High School
Duarte05.2001
Skills
- Office Administration
- Document Preparation
- Office Equipment Maintenance
- Travel Arrangements
- Microsoft Excel
- Inventory Management
- Managing office supply inventory
- Project Support
- Administration and Operations
- ERP - PeopleSoft
Timeline
Administrative Office Coordinator
City Of Hope
06.2010 - Current
Mailroom Clerk
City Of Hope Medical Group
07.2004 - 06.2010
High School Diploma -
Mount Olive High School
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