Daniel Ugarte-Jarquin
North Beach,MD
Summary
Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Determined employee with insight on system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees. Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
5
5
years of professional experience
Work History
JR System Administrator
Educational Systems Federal Credit Union
09.2024 - 03.2025
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use, following established security policies.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Help Desk Technician
DLA Piper
10.2023 - 08.2024
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
IT Service Desk Analyst
Venable LLP
07.2023 - 12.2023
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
Computer Helpdesk Technician
T. Rowe Price
06.2021 - 01.2022
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
Computer Repair Technician
Office Depot Inc
05.2020 - 05.2021
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Disassembled computers to perform diagnostics and check for repair needs.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Supplied end-user assistance for [Type] systems via remote and on-site support.
- Wrote reports on computer statuses and maintenance jobs.
Education
Associate of Applied Science - Computer And Information Sciences
Anne Arundel Community College
Arnold, MDNo Degree - Computer Installation And Repair Technology
Daytona State College
Daytona Beach, FLHigh School Diploma -
Northern High School
Owings, MDHelpdesk CERT - External-Internal Helpdesk
T.Rowe Price Group, INC
Udemy
Skills
- Operating system Management
- Citrix Knowledge
- Splunk
- Active directory
- Service Now
- Cherwell
- Card Wizard
- Windows OS
- MAC OS
- Office 365
- Mimecast
Accomplishments
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
JR System Administrator
Educational Systems Federal Credit Union
09.2024 - 03.2025
IT Help Desk Technician
DLA Piper
10.2023 - 08.2024
IT Service Desk Analyst
Venable LLP
07.2023 - 12.2023
Computer Helpdesk Technician
T. Rowe Price
06.2021 - 01.2022
Computer Repair Technician
Office Depot Inc
05.2020 - 05.2021
No Degree - Computer Installation And Repair Technology
Daytona State College
High School Diploma -
Northern High School
Helpdesk CERT - External-Internal Helpdesk
T.Rowe Price Group, INC
Associate of Applied Science - Computer And Information Sciences
Anne Arundel Community College
Udemy
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