Enthusiastic and dependable professional with a strong track record in building and nurturing professional relationships, effectively managing teams, and handling transactions across diverse industries. With a structured and organized approach, highly detail-oriented, and excellent bilingual communication skills, additionally, with leadership abilities that have enabled to drive success and foster a collaborative work environment.
Currently in the process of getting certified by the Project Manager Institute as a Professional Project Manager. Schedule to Present the Test towards mid-August 2023.
· Planned and executed the restructuring of the management and operation system for various venues from small (Lola Burger, MA) to Big (Lola 41 Palm Beach, FL).
· Lola 41 Palm Beach, Fl - oversee construction restoration of the Bar area (follow up with other designers' teams and contractors) to achieve results in the slow season (Summer 2022)
· Successfully managed and controlled COGS (Cost of Goods Sold) Metrics of the beverage department with a budget of $500K a year, responsible for generating 80% of total revenue for the 2022 year.
· Managed multiple vendors, brokering more effective deals for the department.
· Implemented cost control measures and efficient resource allocation, leading to expenses of only $498K annually.
· ·Cross-coordinate between beverage and operational management departments to successfully deliver the product.
· Strengthened financial reporting processes to provide more accurate and timely company revenue and expense information. As Director, achieved growth in the company over the past two years, applying more effective practices developed through better evaluation and analysis of financial figures, resulting in delivering an exceptional gross margin of 27% when the projection was only 22%.
· Managing and structuring training process with staff members to achieve better service performance and selling techniques to upsell.
· Professionally manages reports for financial reporting such as COGS. For operation and cost efficiencies, such as small inventories on a weekly, monthly, and yearly basis, employee schedules, and annual budget projections.
· Utilized data analysis and market research to identify and forecast possible opportunities for revenue growth and optimize pricing structures, implementing new procedures to calculate prices faster and easier.
· Asses complex situations to find optimal solutions to achieve maximum customer satisfaction.
· Developed and implemented strategic marketing initiatives, effectively promoting the firm to new and existing clients inquiring about life insurance.
· Conducted comprehensive needs assessments and tailored product offerings to meet customer's unique requirements, understanding and addressing client needs.
· Implemented efficient document management systems, preserving thousands of confidential documents and transaction records, ensuring data integrity, and aligning with project management best practices.
· Analyzed profitability of existing corporate accounts for various insurance offerings, increasing to 1 million in new business.
· Cultivated strong relationships with specialists and business partners to serve clients better and meet their needs. Resulted in consistent growth between accounts and expanding business for carriers, with a track record of generating new business opportunities.
· Proactively managed risk in various corporate accounts, products, and services.
Costumer Service
Teamwork
Work under Pressure
Fast Learner
Microsoft Office
Familiar with Microsoft Projects
Familiar with Sales Force