Dynamic professional with extensive experience at AT&T, excelling in project management and team collaboration. Proven ability to enhance service delivery and customer satisfaction through effective conflict resolution and training initiatives. Skilled in equipment inspection, ensuring operational excellence and safety compliance across diverse environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Construction
Goat Construction
Nipomo, CA
03.2026 - Current
Collaborated with other tradespeople to coordinate construction activities efficiently.
Organized materials, tools and equipment needed for construction projects.
Inspected equipment used in the production of construction materials.
Managed contractors engaged in construction projects within the facility.
Answered customer inquiries regarding construction projects and timelines.
Operated dumper to transport materials around construction sites.
SHERIFF CUSTODY DEPUTY
SANTA BARBARA COUNTY SHERIFF
Santa Barbara, California
06.2025 - 03.2026
Monitored inmate activities to ensure safety and compliance with facility regulations.
Conducted regular inspections of facilities and equipment for security breaches.
Implemented conflict resolution strategies among inmates to maintain order.
Assisted in emergency response drills and safety training for staff and inmates.
Documented incidents and maintained accurate logs of daily activities.
Collaborated with law enforcement to address security concerns effectively.
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Inspected cells and conducted random searches of common areas.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Letter Carrier
United States Postal Services
Santa Maria , CA
02.2018 - 06.2025
Delivered mail and packages to residential and business addresses efficiently.
Maintained accurate records of deliveries and collected payments as needed.
Followed safety protocols while navigating various weather conditions and terrains.
Assisted with the preparation of parcels for mailing including weighing and affixing postage labels.
Processed change-of-address orders accurately according to established procedures.
Participated actively in team meetings providing input on operational improvements.
Loaded mail onto delivery vehicles ensuring proper security and balance of cargo.
In Home Educator
Path Point
Santa Maria , CA
12.2016 - 01.2018
Developed engaging lesson plans based on individual learning needs.
Coordinated communication between families and educational resources to enhance student support.
Implemented behavior management strategies that fostered positive learning environments and improved student engagement.
Provided emotional support to children, fostering healthy social interactions and enhancing peer relationships.
Responded quickly and calmly during emergency situations such as falls or minor injuries.
Explored different cultures through stories about holidays celebrated around the world.
Commercial Driver
Auto Zone
Santa Maria , CA
11.2014 - 04.2016
Operated commercial vehicles to transport automotive parts efficiently.
Conducted routine vehicle inspections to ensure safety and compliance.
Managed delivery schedules and routes for timely service.
Assisted customers with loading and unloading parts.
Maintained accurate records of deliveries and vehicle maintenance.
Collaborated with team members to streamline delivery processes.
Followed safety protocols to minimize risks while driving and handling cargo.
Utilized GPS systems for navigation during trips.
Checked vehicle's equipment and supplies, such as tires, lights, brakes, gas, oil, water and loading equipment.
Complied with all applicable traffic laws while operating commercial vehicles in order to maintain safe driving records.
Assisted in completing paperwork related to freight bills, invoices and other required documents.
Manager
AT&T
Lompoc, California
05.2011 - 02.2014
Managed team operations to enhance service delivery and customer satisfaction.
Coordinated training programs to improve employee skills and performance.
Oversaw project implementation ensuring alignment with company objectives.
Led initiatives focused on technology integration for improved service offerings.
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their job performance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Education
Associate of Applied Science - LAW ENFORCEMENT
Allan Hancock College
Santa Maria, CA
09-2025
High School Diploma -
Ernest Righetti High School
Santa Maria, CA
06-2007
Some College (No Degree) - Field of Science
Allan Hancock College
Santa Maria, CA
Skills
Conflict resolution
Team collaboration
Project management
Customer service
Equipment inspection
Lesson planning
Certification
CPR CERTIFIED COMPLETION OF 260-HOUR STANDARD CORRECTION COURSE COMPLETION OF 8 HOUR EMERGENCY VEHICLE OPERATION.