Daniel Valdez
Panorama City,CA
Summary
Accomplished Crew Trainer at McDonald's, adept in employee training and customer service, showcasing significant improvements in team performance and service efficiency. Leveraged expertise in cash handling and team leadership across diverse roles, including a proactive stance in landscape gardening and volunteer positions, enhancing operational success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Crew Trainer
McDonald's
02.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Landscape Gardener
Jose Luis Valdez
08.2014 - 08.2021
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Ensured healthy lawns using proper mowing techniques that promoted turfgrass vigor while minimizing pest issues.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
Six Flags Volunteer
Six Flags Magic Mountain
10.2021 - 10.2021
- Assisted with line management during busy hours.
- Ensured everyone stayed within designated areas.
- Assisted with customer satisfaction and questions through out the park.
Education
Business Administration
Los Angeles Valley College
Van Nuys, CASkills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Calm under stress
- Active Listening
- Attention to Detail
- Clear Communication
Languages
Spanish
Full Professional
Timeline
Crew Trainer
McDonald's
02.2023 - Current
Six Flags Volunteer
Six Flags Magic Mountain
10.2021 - 10.2021
Landscape Gardener
Jose Luis Valdez
08.2014 - 08.2021
Business Administration
Los Angeles Valley College