Daniel Valdez
Evanston,IL
Summary
Take-charge professional delivering executive support and team leadership to both business and hospitality operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes project management, accounting, dispatching while also delivering the highest levels of luxury customer service.
Overview
11
11
years of professional experience
Work History
House Manager
Lindsey Simon Residence
Winnetka, IL
03.2024 - Current
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Developed systems for efficient management of daily operations in the house.
- Created processes for maintaining security protocols within the house premises.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated with maintenance team on damages to repair.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Coached staff on strategies to enhance performance and improve customer relations.
Assistant Operations Manager
MPHM LLC
Chicago, IL
08.2022 - 03.2023
- Communicated with families or advocates to discuss resident needs and progress.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Hired, interviewed and trained new staff members and created staff schedules.
- Promoted personable but professional working relationship with employer by complying with privacy and confidentiality standard, as well as social boundaries.
- Maintained organized employer affairs by providing administrative support through email, phone or in person meetings.
- Oversaw cleaning and household to verify conformance with standards through daily quality inspections.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Organized work projects around client's house.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Driver Support Coordinator
Firefly
Chicago, IL
04.2022 - 08.2022
- Evaluated trends by tracking and modeling key metrics.
- Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Maximized coverage during key hours by preparing effective schedules.
- Communicated complex technical information in user-friendly ways to both technical and non-technical customers.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to corporate management.
Front Desk Trainer
The Peninsula Chicago
Chicago, IL
05.2014 - 04.2022
- Provided concierge services for guests.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Balanced hotel accounts at end of each shift.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Managed guest check-in and check-out procedures, reservations and payments.
- Completed financial audits on scheduled basis.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Motorcycle Salesperson
Motoworkschicago
Chicago, IL
04.2013 - 04.2020
- Educated customers on product and service offerings.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Drove sales of motorcycles and accessory products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Applied Science - Medical Radiologic Technology
Stellar Career College
California City, CA05.2023
High School Diploma -
Streamwood High School
Streamwood, IL05.2006
Skills
- Schedule Coordination
- Verbal and Written Communication
- Multitasking and Organization
- Office Management
- Continuous Improvement
- Performance Management
- Time Management
- Teamwork and Collaboration
- Quality Assurance
- Customer Service
- Information Confidentiality
- Team Leadership
- Relationship Building
- Workflow Optimization
- Patient Care
- Equipment Positioning
- Medical Terminology
- Radiologic Imaging
- File and Record Management
Languages
Spanish
Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by average of 30% in 2018, 2019, 2021 in hotel upsells.
- Rated highly on guest surveys due to professionalism, exceptional service and quick response times.
- Developed lucrative revenue streams for the hotel by actively promoting its services to guests and clients via room upgrade incentives.
- Trained new hires in corporate policies and procedures.
Timeline
House Manager
Lindsey Simon Residence
03.2024 - Current
Assistant Operations Manager
MPHM LLC
08.2022 - 03.2023
Driver Support Coordinator
Firefly
04.2022 - 08.2022
Front Desk Trainer
The Peninsula Chicago
05.2014 - 04.2022
Motorcycle Salesperson
Motoworkschicago
04.2013 - 04.2020
Associate of Applied Science - Medical Radiologic Technology
Stellar Career College
High School Diploma -
Streamwood High School
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