Bachelor's degree in Management Information Systems, bringing over 10 years of experience in customer service experience, banking industry, and Product Support Specialist.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Support Specialist
FINBOA
Houston, TX
11.2024 - Current
Provided technical support to clients, resolving product inquiries and enhancing user satisfaction.
Collaborated with cross-functional teams to troubleshoot and address software issues efficiently.
Documented customer interactions and feedback to inform product improvements and updates.
Assisted in training new team members on product features and support procedures.
Personal Banker & Teller
Frost Bank
Houston, TX
08.2022 - 11.2024
Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
Assisted clients in identifying financial needs and recommending appropriate banking products.
Processed account openings, loan applications, and transactions efficiently to enhance customer experience.
Developed strong relationships with clients through regular follow-ups and personalized communications.
Education
Bachelors of Business Administration - Management Information Systems
University of Houston-Downtown
Houston
05-2025
Skills
Web debugging using Chrome DevTools
API troubleshooting, including reviewing error codes, response bodies, and backend integration failures
SQL Server Management Studio (SSMS) for exploratory queries and data validation
SaaS application support
Familiarity with HTML and CSS for UI adjustments and template customization