Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Valenzuela

Houston

Summary

Bachelor's degree in Management Information Systems, bringing over 10 years of experience in customer service experience, banking industry, and Product Support Specialist.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Product Support Specialist

FINBOA
Houston, TX
11.2024 - Current
  • Provided technical support to clients, resolving product inquiries and enhancing user satisfaction.
  • Collaborated with cross-functional teams to troubleshoot and address software issues efficiently.
  • Documented customer interactions and feedback to inform product improvements and updates.
  • Assisted in training new team members on product features and support procedures.

Personal Banker & Teller

Frost Bank
Houston, TX
08.2022 - 11.2024
  • Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
  • Assisted clients in identifying financial needs and recommending appropriate banking products.
  • Processed account openings, loan applications, and transactions efficiently to enhance customer experience.
  • Developed strong relationships with clients through regular follow-ups and personalized communications.

Education

Bachelors of Business Administration - Management Information Systems

University of Houston-Downtown
Houston
05-2025

Skills

  • Web debugging using Chrome DevTools
  • API troubleshooting, including reviewing error codes, response bodies, and backend integration failures
  • SQL Server Management Studio (SSMS) for exploratory queries and data validation
  • SaaS application support
  • Familiarity with HTML and CSS for UI adjustments and template customization
  • Network Fundamentals: TCP/IP, DNS, DHCP,Subnetting,STP
  • Familiarity with macOS/windows system navigation, application installation, and basic configuration
  • Practical experience supporting users with Active Directory login and permission issues
  • Fluent in English and Spanish

Certification

CCNA (Cisco Certified Network Associate) — In Progress, Expected June 2026

Timeline

Product Support Specialist

FINBOA
11.2024 - Current

Personal Banker & Teller

Frost Bank
08.2022 - 11.2024

Bachelors of Business Administration - Management Information Systems

University of Houston-Downtown