Daniel Vargas-Cardona
Greenville,SC
Summary
Experienced with managing hospitality operations and ensuring exceptional guest experiences. Utilizes leadership and team-building skills to drive high standards of service. Knowledge of optimizing processes to improve efficiency and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hospitality Manager
Topgolf
07.2024 - Current
- Increased customer service ratings significantly through delivering personable service and ensuring guest satisfaction
- Managed a team of 100 personnel, ensuring efficient operations, performance optimization, and goal alignment
- Fostered a positive work environment that promoted teamwork across all departments by implementing initiatives that encouraged collaboration and mutual support
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality
Training/Hospitality Manager
Topgolf
06.2023 - 07.2024
- Ensuring the smooth operation of the venue and delivering exceptional player experience while managing the responsibilities for two departments; Training and Support
- Schedule shifts for Training and Support staff while maintaining compliance in labor and online learning, in addition to conducting performance evaluations and providing ongoing training to ensure associates deliver exceptional player experiences
- Oversee the day-to-day operations of the venue such as managing inventory, maintaining cleanliness and safety standards while ensuring compliance with company policies and procedures
- Directing hiring event to assist in hiring new associates that possess skill and knowledge to exceed in their new roles while increasing the current overall retention rate at the venue
Team Lead
Topgolf
06.2022 - 06.2023
- Ensuring smooth team operations by managing and motivating associate daily and maintaining the fluidity of shifts at a three-story, fast-paced venue
- Maintaining personal yearly average red shirt engagement of 94%, staff helpfulness, and average overall satisfaction score between 80-95% and keeping guests with an issue below 15%
- Assisting bar and training management in weekly alcohol inventory reconciliation and the completion of required training protocols for the brand
Education
High School Diploma -
J. L. Mann High School
Greenville, SC06.2020
Skills
- Bilingual: Spanish and English
- Proficiency in Focus & Pie systems
- Employee scheduling
- Staff training and development
- Guest relations management
- Labor cost control
- Revenue management
- Conflict resolution
Accomplishments
- Bronze Star-Award-Leadership (Greenville, 2025)
- Sliver Star Award-Leadership (Augusta, 2024)
- Sliver Star Award-Leadership (Greenville, 2023)
- Global Bronze Star Award-Going the Extra Inch (Greenville, 2022)
- Golden Star Award-Going the Extra Inch (Greenville, 2022)
- Associate of the month (Greenville, 2022)
- Associate of the month (Greenville, 2021)
Timeline
Hospitality Manager
Topgolf
07.2024 - Current
Training/Hospitality Manager
Topgolf
06.2023 - 07.2024
Team Lead
Topgolf
06.2022 - 06.2023
High School Diploma -
J. L. Mann High School
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