Daniel Vasquez

Promoted from Operations Assistant (Temp job) to manage IT operations for a division of 105 stores. Single-handedly handled all IT-related tasks, from deploying and maintaining hardware to troubleshooting complex issues, collaborating with corporate and national IT when necessary.

• Managed division-wide initiatives, driving business value through the optimization of technology solutions. Ensured systems and equipment were consistently functional, up-to-date, and secure.
• IT Equipment: Oversaw the complete lifecycle of equipment, from procurement and installation to repair, replacement, and disposal. Collaborated actively with corporate partners and external vendors to maintain seamless functionality of critical infrastructure.
• Windows 11 Migration (5 months): Spearheaded and successfully completed the migration of 100+ divisional devices, finishing the project months ahead of deadline through efficient resource allocation and project management.
• Technology Leadership: Managed the deployment, imaging, and maintenance of over 100 laptops.
• Process Improvement: Optimized an administrative task, reducing its completion time from two days to three hours, significantly increasing productivity while minimizing errors.
• Project Management: Led the setup of 15 mobile workstations for the warehouse, completing the task ahead of schedule.
• Independent Troubleshooting: Solved IT issues autonomously, frequently eliminating the need to escalate tickets to national IT by leveraging research, troubleshooting, and resourcefulness.
• Cross-functional Collaboration: Worked closely with corporate's national IT team and external vendors to ensure seamless IT operations, including recycling and maintaining inventory of IT equipment.

• Maintained productive, efficient approach to all tasks
• Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable
• Unloaded items and goods from trucks into main storage area for transfer to shelves
• Operated pallet jacks and forklifts to aid in safe transport of heavy items

• Answered phone calls, created cases for customers seeking tech support, took messages and transferred calls
• Routinely created estimates and quotes for repair/service work
• Utilized Excel to organize all tasks and technician jobs for the month
• Organized and filed digital and paper files
• Collected repair parts from inventory that technicians needed for service work and organized by job/customer
• Responsible for collecting shipping addresses from customers as well as shipping parts to their facilities for each technician
• Reached out to customers after completed service work to follow up and ensure equipment was functioning properly

• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining plans, pricing, financing options, etc
• Processed accurate credit, debit, check and cash sales transactions through mobile point of sale system
• Activated both post-paid and pre-paid wireless phones for customers by inserting new SIM cards, restoring content and establishing new payment accounts
• Routinely assisted customers with account and billing issues
• Regularly exceeded monthly sale goals

• Excelled and exceeded expectations in a high-paced, stressful and demanding work environment, while delivering outstanding customer service
• Mastered every crew position available and routinely mentored other employees
• Known for being dependable and reliable outside of just my normal working hours