Daniel Vasquez

• Spearheaded migration of 2,000 devices from AirWatch to Microsoft Intune, coordinating cross-functional logistics and minimizing user downtime across the transition, and handled all tickets for users with issues migrating.
• Led project involving the move from Ping ID to Microsoft Authenticator rollout for entire company, driving adoption and resolving high volume of tickets, ensuring project was completed ahead of schedule.
• Built PowerShell scripts and Excel macro-based automation workflows that cut repetitive project task time, enabling faster execution across large-scale deployments
• Managed high-volume Tier I help desk queue — triaging, resolving, and escalating hardware/software tickets daily, while maintaining efficient same-day resolution rate
• Deployed and configured Windows Autopilot imaging for new hire and replacement laptops and streamlining onboarding.
• Administered mobile device management environments across ManageEngine, Intune, Apple Business Manager and Verizon Business portal, managing iPhone/iPad provisioning, Verizon portal, SIM troubleshooting, and device lifecycle.
• Maintained Windows Active Directory and BeyondTrust access controls, handling user account management, permission changes, and privileged access requests.

• 3-week temporary assignment through staffing agency Robert Half. Provided hands-on support for back-to-school IT readiness by deploying and configuring Chromebooks, as well as imaging and provisioning Dell and HP laptops using standardized school district images. Assisted with inventory management and ensured all devices were fully updated, enrolled, and compliant with organizational policies.

Promoted from temporary position to independently manage IT and administrative operations for the region’s head office. Acted as the primary point of contact for technical issues, applicant inquiries, and vendor coordination, while collaborating with corporate and national IT teams as needed.

• Acted as regional lead for IT/admin operations, supporting over 75+ users and collaborating with national and corporate IT to optimize internal processes.
• Spearheaded the successful Windows 11 migration of 100+ devices, completing the project six months ahead of schedule through strategic planning and efficient resource management.
• Managed user accounts in Active Directory, including creating new profiles, updating user rights, and ensuring proper group membership for security and access control.
• Streamlined key admin processes by redesigning workflows and automating repetitive tasks, cutting processing time from two days to under three hours.
• Built user-friendly documentation for IT procedures and developed process-specific spreadsheets with basic macros to automate repetitive tasks and streamline reporting.
• Troubleshot Microsoft Office issues (Excel, Word, Outlook) and resolved user support tickets, minimizing escalations to national IT.
• Used ServiceNow to open, track, and update IT support tickets, ensuring timely resolution and clear communication with users.
• Managed the full lifecycle of IT equipment—from procurement and deployment to maintenance and disposal—ensuring accurate documentation and compliance with corporate standards.
• Collaborated with corporate IT through ServiceNow to escalate complex issues and monitor ticket progress until resolution.
• Deployed, configured, and maintained laptops, desktops, printers, and mobile devices across the region; handled SIM card setups, troubleshooting, and toner inventory.

• Answered phone calls, created cases for customers seeking tech support, took messages and transferred calls
• Routinely created estimates and quotes for repair/service work
• Utilized Excel to organize all tasks and technician jobs for the month
• Organized and filed digital and paper files
• Reached out to customers after completed service work to follow up and ensure equipment was functioning properly

• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining plans, pricing, financing options, etc
• Processed accurate credit, debit, check and cash sales transactions through mobile point of sale system
• Activated both post-paid and pre-paid wireless phones for customers by inserting new SIM cards, restoring content and establishing new payment accounts
• Routinely assisted customers with account and billing issues
• Regularly exceeded monthly sale goals

• Excelled and exceeded expectations in a high-paced, stressful and demanding work environment, while delivering outstanding customer service
• Mastered every crew position available and routinely mentored other employees
• Known for being dependable and reliable outside of just my Promoted to Certified Trainer within a high-volume, operationally demanding environment — trusted to onboard and develop new hires across every station and role in the store
• Built a reputation for reliability and composure under pressure, consistently stepping up outside scheduled hours during peak demand, short-staffed shifts, and high-stakes service periods
• Mastered all crew positions end-to-end, becoming the go-to resource for cross-training, quality control, and maintaining operational standards when it mattered most
• Delivered consistently high customer service in an environment processing hundreds of transactions daily, balancing speed, accuracy, and experience simultaneouslynormal working hours