Daniel Vazquez
Lancaster
Summary
Strong bilingual leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Strong sales professional skilled in Sales, Retail, Sales Operations, Customer Relationship Management, Management and Account Management. A proven track record of people development, creating a talented bench ready for next, and recruiting and attracting top talent.
Overview
10
10
years of professional experience
Work History
Store-in-Store Manager/Store Manager
T-Mobile
02.2024 - Current
- Key contributor to T-Mobile's new initiative, helping to establish a presence in Sam's Club stores throughout the DFW area by launching and managing kiosks.
- Played a key role in the successful deployment of multiple kiosks across the DFW region, providing ongoing support to ensure optimal performance and meet our key metrics. (Kiosk launched in 4 phases. My kiosk was launched in the last phase, taking a proactive approach, I utilized my coaching and sales abilities to mentor and guide other kiosk teams, even before my own location was operational.)
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. (Responsible for communicating with bad survey's received from customers and being transparent with customer's, ensuring we want to resolve their bad experience with our location.)
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. (Proactively held team accountable engaging customers and sharing best practices that have worked for myself.)
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability. (Created binder with SIM's cards which Mobile Experts were responsible by signing off any SIM card grabbed, with the transaction number documented and 2nd Mobile Expert was expected to verify the transaction with their initial. This Microsoft Spreadsheet I created was implemented throughout the district.)
Retail Assistant Manager
T-Mobile
10.2022 - 02.2024
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Boosted sales performance with strategic merchandising plans and promotional displays. (Creating T-Mobile approved bundle sheets promoting new products that fit customers lifestyles.)
- Fostered a positive work environment, promoting teamwork and open communication among staff members. (Monthly one-on-one meetings with all sales experts, discussing individual accomplishments while addressing areas requiring improvement as a team and coach them how to be successful in any metric and keep them accountable by documenting their interactions with customers.)
- Mentored and trained many new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team. (Weekly emails discussing gaps in their "Mobile Expert Goals" for the month to help increase their total commission and also receive a multiplier of 20% for exceeding store's goals.)
- Conducted monthly staff meetings to communicate company updates and provide ongoing training opportunities for professional development. (Creating PowerPoints.)
- Improved employee retention rates by implementing recognition programs that encouraged growth within the company. (HIPO programs held twice a year to help successful Mobile Expert's become the next RAM's of the company.)
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Streamlined shipping processes by implementing efficient tracking systems and inventory management techniques. (TIMO software provided by T-Mobile.)
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities. Managed shipping schedules, prioritizing tasks based on urgency and importance to meet deadlines. (UPS software provided by T-Mobile.)
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions. (Communicating with UPS Asset Protection Team and T-Mobile Asset Protection Team.)
Sales Expert
T-Mobile
10.2018 - 10.2022
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
- Improved overall customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Developed strong product knowledge, effectively communicating features and benefits to customers for informed decision making.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Collaborated with cross-functional teams to create comprehensive sales presentations for potential clients- T-Mobile for Business team.
- Streamlined sales processes through efficient time management and organizational skills, maximizing productivity.
- Mentored junior team members, sharing best practices to enhance their selling techniques and overall performance.
- Participated in industry trade shows, expanding brand awareness and generating valuable leads for follow-up efforts.
- Drove team revenue totals by bringing in top sales numbers.
Electronics Sales Associate
Best Buy- Home Theater And Computers
06.2016 - 10.2018
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
Night Supervisor
Braum's Ice Cream & Burger Restaurant
06.2014 - 06.2016
- Improved employee performance by conducting regular evaluations and providing constructive feedback.
- Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
- Streamlined workflow processes for increased efficiency during night operations.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Reduced operational costs with effective budget management and resource allocation during night shifts.
- Provided comprehensive training to new hires, ensuring they were prepared for their roles as night shift employees.
- Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
Education
Private Pilot -
Aviation Air Flight School
Grand Prairie, TX01.2025
High School Diploma -
Cedar Hill High School
Cedar Hill, TX06.2014
Skills
- Orientation and Training
- Staff Development
- Independent Problem Solver
- Customer Experience
- Sales Expert
- Time Management
- Computer Skills
- Bilingual- English and Spanish
Hobbies
I'm passionate about hunting and fishing, as they allow me to connect with nature and spend quality time with loved ones. I've taught my 7-year-old daughter how to fish independently, hoping to pass down this lifelong hobby and create lasting memories together.
My partner and I are avid moviegoers, striving to stay up-to-date with the latest releases. I particularly enjoy horror, suspense, and biographical films
Timeline
Store-in-Store Manager/Store Manager
T-Mobile
02.2024 - Current
Retail Assistant Manager
T-Mobile
10.2022 - 02.2024
Sales Expert
T-Mobile
10.2018 - 10.2022
Electronics Sales Associate
Best Buy- Home Theater And Computers
06.2016 - 10.2018
Night Supervisor
Braum's Ice Cream & Burger Restaurant
06.2014 - 06.2016
Private Pilot -
Aviation Air Flight School
High School Diploma -
Cedar Hill High School
Similar Profiles
Kieria A PalmerKieria A Palmer
Mobile Expert at T-MobileMobile Expert at T-Mobile
Roberto SantiagoRoberto Santiago
Retail Store Manager at T-MobileRetail Store Manager at T-Mobile
Tyler ChurchillTyler Churchill
Mobile Expert/Assistant Manager at T-MobileMobile Expert/Assistant Manager at T-Mobile