Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Vazquez

Milwaukee

Summary

Personable and outgoing individual dedicated to creating a welcoming atmosphere and ensuring smooth operations. Recognizes the significance of efficient administrative tasks and excels in building relationships and communication. Committed to delivering exceptional customer service and fostering a positive experience for all visitors.

Overview

14
14
years of professional experience

Work History

Front Desk

Hampton Inn
02.2024 - Current
  • Ensured guest satisfaction by providing efficient check-in and check-out processes.
  • Performed front desk operations for increased efficiency and provided exceptional customer service.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Collected room deposits, fees, and payments.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
  • Answered phone quickly throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Built rapport with frequent guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
  • Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
  • Assisted guests with special requests, ensuring a personalized and memorable stay.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.

Environmental Services Team Lead

Ascension Health Care
09.2022 - 09.2024
  • Manage the day-to-day service and productivity of the team
  • Working collaboratively with a team of cleaners
  • Establishing work assignments
  • Conduct training of team members
  • Create a pleasant working environment that inspires the team
  • Improved customer and peer satisfaction by efficiently resolving service issues and addressing concerns.
  • Established clear expectations for each team member''s responsibilities to maintain accountability for daily tasks
  • Collaborated with other departments to identify areas of improvement and implement solutions for better cross-functional efficiency.
  • Implemented quality assurance routines for a more efficient work flow
  • Managed scheduling
  • Boosted team morale and engagement by organizing team-building activities and recognizing individual accomplishment

Housekeeper

Ascension Health Care
11.2017 - 09.2022
  • Performing a range of cleaning tasks like mopping, sweeping, and floor care
  • Distributing linens and tracking the linens used in each department
  • Maintaining sanitary environments
  • Ensure that our facilities remain clean, organized, and sanitary throughout the day
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked patient rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other EVS staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Logistics Team Member

Target
10.2016 - 11.2017
  • Unloaded arriving product stock and moved to store display areas.
  • Facilitated open communication between team members and management
  • Trained new team members on best practices in logistics operations
  • Monitored and adjusted inventory levels according to demand.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Collaborated with team members to complete daily tasks and achieve store goals.

Line Cook

Hector's Bar & Grill
09.2010 - 05.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Worked together with team members to keep our work areas clean and safe, following health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new menu items and frequent changes
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Education

High School Diploma -

Bradley Tech
01.2011

Skills

  • Attention to detail
  • Problem-solving
  • Customer service
  • Adaptability
  • Initiative-taking
  • Telephone etiquette
  • Workflow optimization
  • Complaint handling
  • Guest relations
  • Time management

Timeline

Front Desk

Hampton Inn
02.2024 - Current

Environmental Services Team Lead

Ascension Health Care
09.2022 - 09.2024

Housekeeper

Ascension Health Care
11.2017 - 09.2022

Logistics Team Member

Target
10.2016 - 11.2017

Line Cook

Hector's Bar & Grill
09.2010 - 05.2016

High School Diploma -

Bradley Tech

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Daniel Vazquez