Daniel Vela
Davenport,Fl
Summary
Technology-inclined professional with strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users, as well as developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Attractions Attendant
Walt Disney World
06.2021 - Current
- Conducted daily attraction operations, ensured guest and team member safety, and committed to giving the best possible customer service at each moment
- Developed skills in various venue operations, ensured area cleanliness, and worked hand in hand with other team members and leadership to produce a fun and safe environment for guests.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
- Prevented accidents by conducting regular inspections on attractions equipment and reporting any issues immediately.
Attractions Attendant
Universal Studios
03.2018 - 05.2021
- Collaborated with team members and supervisors to maintain a cohesive work environment, ensured guest and team member safety, and operated various attractions while maintaining certifications at each venue
- Greeted and assisted guests with ticketing, entry, and questions, and delivered exceptional customer service whenever possible.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
- Displayed a proactive approach towards problem-solving, resolving minor maintenance issues quickly without causing delays in attraction operation timeframes.
Sales Associate
Claro Telecommunications
01.2016 - 04.2017
- Presented products or services persuasively, emphasizing their features and benefits
- Stayed updated on product knowledge, pricing, and industry trends to provide informed recommendations to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Associate of Science - Information Technology
Valencia College
Orlando, FL05.2024
Computer Information Technology Specialist -
Valencia College
11.2018
Computer Information Data Specialist -
Valencia College
05.2018
Colegio Superior Americano
01.2015
Skills
- Attention to Detail
- Problem-Solving
- Microsoft Office Suite
- Customer Service
- Leadership
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Attractions Attendant
Walt Disney World
06.2021 - Current
Attractions Attendant
Universal Studios
03.2018 - 05.2021
Sales Associate
Claro Telecommunications
01.2016 - 04.2017
Associate of Science - Information Technology
Valencia College
Computer Information Technology Specialist -
Valencia College
Computer Information Data Specialist -
Valencia College
Colegio Superior Americano