Daniel Velez
Germantown,United States
Summary
With strong interpersonal skills and a focus on patient/client well-being, I excel in both healthcare and disability support. I manage data, address inquiries, facilitate communication, and contribute to positive outcomes, always working to create a supportive and empowering environment. My passion for supporting individuals extends beyond specific fields, making my adaptable skillset an asset to any team
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Dental Office Receptionist
Aspen Hill Smiles Family Dentistry
Rockville, MD
05.2022 - Current
- Managed patient data entry and insurance verification, ensuring timely invoice mailing.
- Addressed patient inquiries regarding billing, insurance, and medical inquiries, explaining estimated costs and facilitating payment options (including plans).
- Scheduled, rescheduled, and canceled appointments for 50+ patients daily, maintaining efficient patient flow.
- Utilized interpersonal skills to create a calming and reassuring atmosphere for dental patients.
Community Support Associate
Community Support Services Inc
Gaitherburg, MD
06.2018 - 02.2022
- Empowered 30+ individuals with mental/physical health disorders, fostering independence and community engagement.
- Partnered with families to implement psychologist-approved strategies for improved behavior outcomes.
- Facilitated daily living skill development, contributing to increased individual independence and productivity.
- Provided vital data analysis for psychologists and MD Developmental Disabilities Administration.
Education
Associate of Arts - General Studies
Montgomery College
Rockville, MD 09.2018 - Current
Skills
Google Suite
MS Office
First Aid/CPR
Adept at multi-line phones
Data Entry
PPE Compliance
Professional telephone demeanor
Complaint resolution
Timeline
Dental Office Receptionist
Aspen Hill Smiles Family Dentistry
05.2022 - Current
Associate of Arts - General Studies
Montgomery College
09.2018 - Current
Community Support Associate
Community Support Services Inc
06.2018 - 02.2022