Daniel Vera
East Windsor,NJ
Summary
Driven professional with a proven track record in enhancing customer satisfaction and order accuracy, notably at Petco Warehouse and in technical support roles at INDURAMA and LG. Skilled in product packaging and providing exceptional remote assistance, I excel in fast-paced environments, achieving demanding productivity goals and resolving complex technical issues with patience and efficiency.
Overview
12
12
years of professional experience
Work History
Picker Packer
Petco Warehouse
11.2022 - 04.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Technical Support Representative
INDURAMA
01.2017 - 08.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
Technical Support Representative
LG
07.2012 - 09.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
TEC. AIRE ACONDICIONADO Y REFRIGERACION II -
CENTECPRO
CARACAS, VENEZUELA09.2014
High School Diploma -
Luis Eduardo Egui Arocha
Miranda Venezuela07.2012
Skills
- Product Packaging
- Order Picking
- Warehouse Safety
- Packing Accuracy
Timeline
Picker Packer
Petco Warehouse
11.2022 - 04.2024
Technical Support Representative
INDURAMA
01.2017 - 08.2022
Technical Support Representative
LG
07.2012 - 09.2016
TEC. AIRE ACONDICIONADO Y REFRIGERACION II -
CENTECPRO
High School Diploma -
Luis Eduardo Egui Arocha
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