Daniel Vila
Indiantown,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
YMCA
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Manage approximately 10 to 20 high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Customer Service Representative Lead
Worldwide Exotic Plants LLC
02.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new training programs for better team performance and improved service quality.
- Streamlined workflow processes to increase efficiency and reduce response times.
- Collaborated with cross-functional teams to improve overall customer experience.
Education
High School Diploma -
South Fork High School
Stuart, FL05.2024
Skills
- Fluent in Spanish, English, and Portuguese, which enables effective communication skills in linguistic environments
- Proficient with anything artistic, with a keen eye for aesthetics, showcasing creativity, and visual storytelling
- Excellent people skills, demonstrated through effective interactions with diverse groups Strong communication abilities, both verbal and written I am also comfortable working with people of all ages
- Exceptional manual dexterity, showcased through skills such as drawing and physical hands-on tasks
- Highly determined individual who will showcase persistence and resilience in achieving goals
- Advanced proficiency in computer programs, including but not limited to, Microsoft Excel, Google Slides, Google Docs, PowerPoint, and Google Slides
- Completed and passed a college-level psychology class
Timeline
Front Desk Receptionist
YMCA
06.2023 - Current
Customer Service Representative Lead
Worldwide Exotic Plants LLC
02.2021 - 05.2023
High School Diploma -
South Fork High School