Daniel Villar
Miami,FL
Summary
Dynamic leader and problem-solver with a proven track record at Advance Auto Parts, enhancing customer retention through exceptional CRM, IT troubleshooting, and technical support skills. Spearheaded a team to significantly reduce complaints by fostering collaboration and implementing strategic solutions. Proficient in network security, system administration, and hardware/software troubleshooting, ensuring seamless operations and customer satisfaction. Expert in staff management, IT infrastructure support, cybersecurity principles, and data protection, while fostering key client relationships to ensure high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Advance Auto Parts
01.2019 - Current
- Installed, updated, and maintained all equipment (Printers, Registers, Computers, Servers, etc....)
- Resolved customer inquiries and issues over the phone and in person
- Managed approximately 30 incoming calls, emails, and over 100 in person customers per day
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions. Taking our site rating from 2.6 to 4.3 out of 5
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Computer Engineering
Florida International University
Miami, FL05-2025
Associate of Science - Engineering
Miami Dade College
Miami, FL07-2022
Skills
- Team building and leadership
- Excellent time management skills
- Staff management
- Inter-department collaboration
- Staff training
- Customer relationship management (CRM)
- Call center management
- Customer service
- Call monitoring
- Deadline oriented
- Software and Hardware troubleshooting
Certification
Comp Tia A+
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Manager
Advance Auto Parts
01.2019 - Current
Comp Tia A+
Bachelor of Science - Computer Engineering
Florida International University
Associate of Science - Engineering
Miami Dade College
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