Daniel Villatoro-Ramos
Lanham,Maryland
Summary
Friendly Server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
If given the opportunity would love to grow in this field!
Overview
4
4
years of professional experience
Work History
Lead Server
Not Your Average Joe’s
Bethesda, MD
01.2022 - Current
- Provide the best service and experience for each customer while attending to their needs
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
Server
Olive Garden
Laurel, MD
08.2021 - 07.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Team Member
Chick--A
Lanham, MD
07.2020 - 07.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Prince George’s Community College
Skills
- Fluent in Spanish
- Communication and teamwork skills
- Team Leadership
- Guest Relations
- Menu Memorization
- Dish Preparation
- Table Setting Arrangements
- POS Systems
- Problem-Solving
- Teamwork and Collaboration
- Positive and Friendly Attitude
- Time Management
Additional Information
GPA: 3.0
References
- Gagandeep “G” Singh, Previous Manager at Not Your Average Joe’s, (703) 989-3949, jdmgreen15@gmail.com
- Philia Barton, Manager at Not Your Average Joe’s, (240) 688-7622
- Termeh Hodjati, Floor Supervisor at Not Your Average Joe’s, (240) 601-6307
- Jason Caro, Lead Trainer at Not Your Average Joe’s, (301) 523-9218, carojason021@gmail.com
Affiliations
- Soccer
- Travel
- Movies
- Going out to eat
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Server
Not Your Average Joe’s
01.2022 - Current
Server
Olive Garden
08.2021 - 07.2022
Team Member
Chick--A
07.2020 - 07.2021
Prince George’s Community College