Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Villavicencio

2288 SW 58 AVE Miami,FL

Summary

Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at Publix Supermarket. Proven ability to resolve complaints empathetically, enhancing customer loyalty. Adept at teamwork and collaboration, consistently delivering informed product recommendations to meet diverse customer needs. Committed to fostering positive relationships and driving repeat business.

Overview

2
2
years of professional experience

Work History

Publix Supermarket

Supermarket
02.2023 - 03.2025
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Representative

Publix
02.2023 - 03.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

No Degree - Student

Coral Gables High School
Coral Gables, FL
06-2026

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Publix Supermarket

Supermarket
02.2023 - 03.2025

Customer Service Representative

Publix
02.2023 - 03.2025

No Degree - Student

Coral Gables High School

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Daniel Villavicencio