DANIEL VILLEGAS AGUDELO
Everett,MA
Summary
I am a person passionate about service, experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
Work History
Server
CITRUS AND SALT
06.2024 - Current
- Responsible for taking food and drink orders from guests and placing them correctly in the system
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Support the team to deliver drinks and food to the corresponding guest
- Kept the server stations areas safe, clean, and well-stocked throughout each working shift
- Provided food service during special events
- Ability to handle high volume of guests and satisfy their needs in the restaurant
- Thorough knowledge of full menu offerings, including tequila, and spirits
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders, and allergies
- Success multitasking while remaining professional and courteous in fast-paced environments
- Ref, Kelly McNelly, General Manager, 9783875223
Server
BURRO BAR
03.2022 - 06.2024
- Dedicated to ensuring customer satisfaction by remaining accessible, attentive and friendly
- Responsible for taking food and drink orders from guests and placing them correctly in the system
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Support the team to deliver drinks and food to the corresponding guest
- Kept the server stations areas safe, clean, and well-stocked throughout each working shift
- Provided food service during special events
- Ability to handle high volume of guests and satisfy their needs in the restaurant
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders, and allergies
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Success multitasking while remaining professional and courteous in fast-paced environments
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ref, Alejandro Mesa, General Manager, 617 271 3595
Back server, food runner
Rosebud American Kitchen & Bar
09.2019 - 12.2022
- Skilled at anticipating identifying and fulfilling guest needs and clarifying special orders
- Collaborated with team members to ensure timely service during peak hours, maximizing overall efficiency.
- Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
- Answered customers' questions, recommended items, and recorded order information.
- Inspect order tickets at the expediting counter before taking order trays to dinners
- Answer diner questions about menu items during busy shifts
- Refill drinks for dinners upon request to assist servers throughout dinner service
- Collect dishes, glasses and utensils to ensure dinners enjoy a clean dining space
- Follow proper food handling techniques and coordinates the use of time, material and equipment to avoid waste and unnecessary expense
- Ref, Kara Pilotte, General Manager, 781 354 1646
Back server, food runner, bar back.
BURRO BAR
03.2021 - 03.2022
- Maintain cleanliness and supply of the bar, including glassware, preparing garnishes, restocking beer, wine and liquor
- Created exceptional guest experiences, efficiently served customers, engaged in constant socialization with patrons, and generated regular clientele
- Provided distinctive guest experience by demonstrating genuine hospitality and delivering exceptional guest services in the bar area
- Cleared dishes from tables throughout service to maintain cleanliness and a continuous supply of clean dining ware
- Assisted Dishwashers by unloading and organizing clean dishes, utensils and glassware
- Wiped down tables after each use and assisted with vacuuming and dusting surfaces after hours
- Arrange uncooked food in dishes and place them in ovens or in cookers for preparation purposes
- Place prepared dishes and platters on trays to make them ready for serving
- Sound ability to understand basic sanitation requirements related to food handling and equipment safety and sanitation
- Follow proper food handling techniques and coordinates the use of time, material and equipment to avoid waste and unnecessary expense
- Collaborated with team members to ensure timely service during peak hours, maximizing overall efficiency.
- Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
- Optimized workflow for servers through effective communication with kitchen staff regarding special requests or dietary restrictions from guests.
- Expedited service during busy periods by effectively prioritizing tasks based on customer needs and server requirements.
- Reduced wait times for customers by quickly assessing table readiness and communicating effectively with hosts to ensure efficient seating.
- Bussed and reset tables to keep dining room and work areas clean.
- Ref, Alejandro Mesa, General Manager, 617 271 3595
Food runner, Support staff
THE SMOKE SHOP BBQ
02.2021 - 06.2021
- Communicate with wait staff about upcoming orders serving assistance needs
- Inspect order tickets at the expediting counter before taking order trays to diners
- Answer diner questions about menu items during busy shifts
- Refill drinks for diners upon request to assist servers throughout dinner service
- Collect dishes, glasses and utensils to ensure diners enjoy a clean dining space
Education
Bachelor of Architecture -
University of San Buenaventura
Medellin, Colombia03-2018
Skills
- Food handling
- Menu knowledge
- Customer service
- Team collaboration
- Event service
- Training new staff
- Multi-table coordination
- Cash handling
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Allergy awareness
Timeline
Server
CITRUS AND SALT
06.2024 - Current
Server
BURRO BAR
03.2022 - 06.2024
Back server, food runner, bar back.
BURRO BAR
03.2021 - 03.2022
Food runner, Support staff
THE SMOKE SHOP BBQ
02.2021 - 06.2021
Back server, food runner
Rosebud American Kitchen & Bar
09.2019 - 12.2022
Bachelor of Architecture -
University of San Buenaventura
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