Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Vogel

Chattanooga,TN

Summary

Experienced professional with advanced computer skills and strong communication abilities. Known for quickly adapting to new tasks and environments, prioritizing integrity throughout. Consistently delivers high-quality work at a fast pace.

Overview

6
6
years of professional experience

Work History

Maintenance Engineer

Fairview Construction
Chattanooga, TN
03.2022 - 09.2024
  • Performed preventive and corrective maintenance on a variety of equipment, such as pumps, motors, conveyors, and valves.
  • Maintained records of scheduled maintenance activities.
  • Estimated costs to repair machinery, equipment or building structures.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.
  • Aligned and balanced new equipment after installation.
  • Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
  • Cleaned or lubricated shafts, bearings or other parts of machinery.
  • Adjusted devices or control instruments using hand tools, levels or straightedges.
  • Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
  • Dismantled machines, equipment, or devices to access and remove defective parts.
  • Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
  • Maintained or repaired specialized equipment or machinery.
  • Performed routine maintenance by inspecting drives, motors or belts.
  • Repaired machines, equipment or structures using tools or equipment.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Provided technical support to other team members when needed.
  • Responded quickly to emergency breakdowns in order to minimize disruption of production.
  • Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency.

Customer Support

Contracted
Chattanooga, Tennessee
05.2018 - 01.2022
  • Developed user documentation for customer support processes.
  • Provided timely updates on progress of cases or projects related to customer support activities.
  • Answered questions and resolved concerns for customer support.
  • Created reports summarizing customer support activities on a weekly basis.
  • Resolved customer support requests regarding network connectivity issues.
  • Provided customer support for inquiries about product features and functionality.
  • Created detailed reports documenting customer support incidents as well as resolutions provided.
  • Provided customer support by troubleshooting system errors over the phone or via email.
  • Provided customer support by troubleshooting problems with products or services over the phone or internet.
  • Reviewed customer feedback to identify areas of improvement in customer support operations.
  • Provided customer support and assistance over the phone, email, and live chat.
  • Ensured all processes were compliant with applicable laws, regulations and policies relating to customer support operations.
  • Performed data entry tasks for customer support requests.
  • Provided customer support by responding to inquiries regarding order status or shipment issues.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.

Education

High School Diploma -

East Hamilton High
Chattanooga, TN
06-2020

Skills

  • Adaptability
  • Customer Service
  • Performance Tracking
  • De-Escalation Techniques
  • Data Management
  • Data Entry
  • LiveChat Messaging
  • Effective Communication
  • Customer Relationship Management
  • Persuasion skills
  • Quality Assurance
  • Problem-solving skills
  • Active Listening
  • Professionalism
  • Self Motivation
  • Product Education
  • Analytical Skills
  • Inbound and Outbound Calling
  • First-aid and CPR
  • Technical reporting
  • Written and verbal communication
  • Preventive Maintenance
  • Quick Thinker

Timeline

Maintenance Engineer

Fairview Construction
03.2022 - 09.2024

Customer Support

Contracted
05.2018 - 01.2022

High School Diploma -

East Hamilton High

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Daniel Vogel