Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Voltaire

West Palm Beach

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Night Auditor

First Service Residential
12.2024 - 02.2025


  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.

Concierge/reservation

BallenIsles Country Club
02.2024 - 02.2025
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Concierge

Inspired Living at Royal Palm
05.2022 - 11.2024
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Bachelor Of Nursing - Sport Medi

Florida Atlantic University
Boca Raton, FL

High School Diploma -

Mavericks High
Lake Worth, FL
06.2017

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Resolving issues
  • Teamwork and collaboration
  • Reservations
  • Customer service
  • Recordkeeping

Languages

Creole
Native or Bilingual
French
Professional Working

Timeline

Night Auditor

First Service Residential
12.2024 - 02.2025

Concierge/reservation

BallenIsles Country Club
02.2024 - 02.2025

Concierge

Inspired Living at Royal Palm
05.2022 - 11.2024

Bachelor Of Nursing - Sport Medi

Florida Atlantic University

High School Diploma -

Mavericks High