Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Daniel Voltaire

730 Malibu Bay Dr Apt 302,FL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

9
9
years of professional experience

Work History

Concierge

KW Property Management
12.2024 - Current
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.

Concierge

First Services Residential
03.2023 - 11.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Front Desk Receptionist

Five Star Senior Living
06.2019 - 05.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Customer Service

Teleperformance
03.2016 - 08.2019
  • Improved team efficiency with thorough training on customer service protocols.
  • Assisted customers with bagging items, displaying excellent customer service skills.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Increased referral rates through exceptional customer service and communication skills.
  • Provided exceptional customer service, resolving billing disputes quickly and professionally.
  • Strengthened company reputation by delivering exceptional customer service and support.
  • Built lasting relationships with clients through outstanding customer service interactions.

Education

Bachelor Of Nursing - Nursing

Florida Atlantic University
Boca Raton, FL
04.2028

High School Diploma -

Mavericks High
Lake Worth, FL
05.2017

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Proactive attitude
  • Excellent multitasking
  • Guest experiences
  • Guest relations

Languages

Creole
Native or Bilingual
French
Limited Working

Timeline

Concierge

KW Property Management
12.2024 - Current

Concierge

First Services Residential
03.2023 - 11.2024

Front Desk Receptionist

Five Star Senior Living
06.2019 - 05.2021

Customer Service

Teleperformance
03.2016 - 08.2019

Bachelor Of Nursing - Nursing

Florida Atlantic University

High School Diploma -

Mavericks High

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Daniel Voltaire