Daniel Walker
Nashville,TN
Summary
Dynamic professional with a proven track record at TennCare, excelling in training development and employee engagement. Starting as just a Member Services Representative, I moved up to a team lead and eventually trainer for new hires. Recognized for exceptional communication and problem-solving skills, I effectively tailored training programs to enhance staff knowledge and compliance. Committed to fostering teamwork and continuous improvement, I thrive in fast-paced environments while maintaining attention to detail. Unfortunately when are department was disbanded shortly after Covid. I start a mobile detailing service with a business partner. Being prompt, effective, and efficient are a must in this industry. Handling customer requests, managing multiple employees(driver, buffer, etc.), are things that have to dealt with to perfection.
Overview
2021
2021
years of professional experience
Work History
Self Employed
Detail Time
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Trainer
TennCare
Nashville, TN
04.2010 - 05.2020
- Developed training materials to enhance participant understanding of healthcare policies and procedures.
- Facilitated engaging workshops to improve staff knowledge of TennCare programs and compliance standards.
- Assessed training needs through surveys and feedback, ensuring tailored content delivery for diverse audiences.
- Collaborated with cross-functional teams to design comprehensive onboarding processes for new employees.
- Implemented evaluation methods to measure training effectiveness, enabling continuous improvement in program delivery.
- Mentored junior trainers, fostering skill development and enhancing overall team performance in training sessions.
- Streamlined training processes by integrating technology solutions, increasing efficiency in course material distribution.
- Led strategic initiatives to align training programs with organizational goals, driving employee engagement and retention efforts.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Education
Mechanical Engineering
Alabama A&M University
Normal, ALSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Timeline
Trainer
TennCare
04.2010 - 05.2020
Self Employed
Detail Time
Mechanical Engineering
Alabama A&M University