Daniel Walters
Olathe,KS
Summary
Seeking position where over 27 years of customer service and management experience with a telecommunication leader can be utilized to further benefit employee and industry development.
Overview
30
30
years of professional experience
1
1
Certification
Work History
First Line Manager
AT&T
01.2010 - Current
- Supervise, and/or supports, switch/cell site and/or installation and maintenance, provisioning, dispatch, and testing activities at the customer site or a company location for multiple departments
- Directs and trains installation and/or maintenance technicians
- Responsible for planning, organizing, and directing all operations with respect to installation support, service and major moves, adds, and changes
- Interfaces with customer on-site
- Responsible for continuation of service revenue in assigned territory
- Installs, tests, and adjusts equipment as necessary.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance with fiber optics.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
Technician
CST- Air Pressure
01.2008 - 10.2010
- Responsible for maintaining pressurized cable and the dryers that supplied the air pressure to the network cables to keep them dry and in service from the effects of water.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Cable Splicing Technician
AT&T, KANSAS CITY METRO
01.2003 - 01.2008
- maintained and installed fiber optic network
Customer Service Technician
AT&T, KANSAS CITY METRO
01.1997 - 01.2003
Customer Service and Installation
TeleSource
01.1994 - 01.1997
- installed advanced telephone systems for upperend customers.
Education
Kansas State University
1994
Johnson County Community College
1994
Skills
- Critical Thinking
- Time Management, especially relating to customer service
- Proficient Documentation
- Windows Based Computer Programs
- Adaptability and Flexibility
- Team Leadership
- Fiber Optics
- Employee Engagement
Accomplishments
- Supervised team of 20 staff members.
Certification
Basic Installation and Repair
Cable Splicing and Fiber
ELITE Manager Training
Air Pressure
Elite Manager training through At&t University
5 week comprehensive course that dived into generational gaps in the work force and how to effectively manage multigenerational team members.
Timeline
First Line Manager
AT&T
01.2010 - Current
Technician
CST- Air Pressure
01.2008 - 10.2010
Cable Splicing Technician
AT&T, KANSAS CITY METRO
01.2003 - 01.2008
Customer Service Technician
AT&T, KANSAS CITY METRO
01.1997 - 01.2003
Customer Service and Installation
TeleSource
01.1994 - 01.1997
Kansas State University
Johnson County Community College