Summary
Overview
Work History
Education
Skills
Interests
Fishing and sports
Timeline
Generic

Daniel Ward

Salesman
Milford,DE

Summary

Results-driven retail management professional determined to exceed company sales goals. Hardworking, reliable and maintaining a positive attitude with 20 years of excellent customer service and sales. Ready to tackle new challenges and build success with exciting organization.

Overview

26
26
years of professional experience

Work History

Store Manager III

PPG Architectural Finishes
Dover, DE
07.2017 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Customer Service Associate

Sears Department Store
Wilmington, DE
12.2016 - 04.2017
  • Executes excellent sales floor merchandising and selling.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Delivery Expert

Domino's Pizza
Newark, DE
10.2015 - 11.2016
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Cashier, taking customer orders over phone
  • Performed restocking and cleaning duties

Third Key Sales Associate, Full Time

Sherwin-Williams Paints
Wilmington, DE
09.2009 - 08.2015
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Provided excellent customer service in a fast-paced retail environment
  • Processed cash, credit, debit and check payments.
  • Oversaw team of 2 employees.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 5-7 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Delivered products to customers using company vehicle

Laboratory Technician

Specs For Less
Claymont, DE
04.2007 - 07.2009
  • Worked with newly produced lenses to assemble complete eyeglasses.
  • Entered prescriptions given by the optometrists into automatic lensometers which cut and grind lenses into shape for eyeglass wear.
  • Assembled newly shaped prescription lenses into eyewear frame. Added tint and UV protection if requested by customer.
  • Responsible for maintenance of lab equipment. Daily diagnostic and cleaning performed.
  • Collaborated with optometry staff to reach individual and team goals.

Assistant Store Manager

Ace Hardware
New Castle, DE
06.1995 - 03.2007
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures, daily bank deposits
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Education

High School Diploma -

N.C.B.A.
New Castle, DE
09.1996 - 06.1997

Skills

  • Relationship building and management
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Interests

  • Music

Fishing and sports

Love teaching my three sons how to fish and play all kinds of sports. Mainly fish in pond, stream, and lakes and use a boat. My two older sons are better then me in both. Still teaching my youngest son how to fish with patience and play sports and not give up.

Timeline

Store Manager III

PPG Architectural Finishes
07.2017 - Current

Customer Service Associate

Sears Department Store
12.2016 - 04.2017

Delivery Expert

Domino's Pizza
10.2015 - 11.2016

Third Key Sales Associate, Full Time

Sherwin-Williams Paints
09.2009 - 08.2015

Laboratory Technician

Specs For Less
04.2007 - 07.2009

High School Diploma -

N.C.B.A.
09.1996 - 06.1997

Assistant Store Manager

Ace Hardware
06.1995 - 03.2007

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