Daniel Weaver
Atmore,AL
Summary
Certified IT professional with over 5 years of experience in technical support, server maintenance, and gaming application systems within the casino and hospitality industries. Proficient in troubleshooting, conducting compliance audits, and working with POS systems. Skilled in utilizing VMware vCenter, Opera, and various gaming applications including CMP, BOSS, and SDS.
Overview
10
10
years of professional experience
Work History
System Support Specialist
Wind Creek Casino & Hotel
03.2024 - Current
- Performed monthly maintenance on gaming application servers to ensure stability, performance, and uptime.
- Conducted quarterly compliance audits on gaming applications to meet regulatory standards and internal policies.
- Gained advanced knowledge of VMware vCenter, enhancing virtualization management and system oversight capabilities.
- Provided support for new projects and system upgrades, collaborating with cross-functional teams to implement improvements and updates effectively.
IT Technician I
Wind Creek Casino & Hotel
02.2022 - 03.2024
- Deliver technical support to casino staff and guests, ensuring optimal performance of gaming systems and electronic infrastructure.
- Install, configure, and update a variety of software applications across the casino environment.
- Developed a deeper understanding of all casino gaming applications (e.g., CMP, SDS, BOSS) and how they integrate to support seamless casino operations.
- Gained hands-on experience with VMware vCenter, enhancing system administration and virtualization skills.
Spa Specialist/ Supervisor
Wind Creek Casino & Hotel
05.2018 - 02.2022
- Developed strong familiarity with various casino and spa software systems, including SpaSoft, InfoGenesis, and Micros POS platforms.
- Gained hands-on experience with end-user processes and support for casino gaming applications such as CMP.
- Promoted to Spa Supervisor from April 2020 to February 2022, overseeing day-to-day operations and ensuring exceptional guest service and staff performance.
IT Technician Intern
Creek Indian Enterprise (CIE)
05.2015 - 08.2016
- Assisted with the installation and configuration of both hardware and software systems across multiple departments.
- Gained intermediate proficiency in Microsoft Office applications, including Outlook, PowerPoint, Excel, and Word.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor of Science - IT Management
Faulkner University
Montgomery, Al12-2025
Skills
- Certifications: CompTIA A, CompTIA Network
- Software & Tools: Microsoft Applications (365, Exchange), Adobe Creative Cloud, VMware vCenter
- POS Systems: InfoGenesis, SpaSoft, Micros, Opera
- Casino Applications: CMP, BOSS, SDS, STM
- Other Applications: Dynacore, Casino Insight
Timeline
System Support Specialist
Wind Creek Casino & Hotel
03.2024 - Current
IT Technician I
Wind Creek Casino & Hotel
02.2022 - 03.2024
Spa Specialist/ Supervisor
Wind Creek Casino & Hotel
05.2018 - 02.2022
IT Technician Intern
Creek Indian Enterprise (CIE)
05.2015 - 08.2016
Bachelor of Science - IT Management
Faulkner University
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