Daniel Weeks
Mount Olive,NC
Summary
Dynamic Operations Manager with a proven track record at OpenBroadband, excelling in team leadership and customer service. Enhanced performance outcomes through strategic planning and implementation, fostering accountability among staff. Skilled in inventory management, I successfully improved customer satisfaction by establishing effective communication channels and addressing concerns promptly.
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Overview
26
26
years of professional experience
Work History
Operations Manager
OpenBroadband
02.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Owner
Coastal Plain Supply
04.2013 - 03.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Parts Sales Associate
Worthington Ag Parts
01.2002 - 04.2013
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Assisted customers in finding appropriate parts promptly.
Parts Specialist
Quality Equipment LLC
01.1999 - 01.2002
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Education
Associate of Applied Science - Ag Mechanization And Management
North Carolina State University
Raleigh, NC05-1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Management
- Cat5/Cat6 Cable
- Fixed Wireless Such as Point to Point, CBRS and LTE
- Internal WIFI Systems
- Final Fiber Solutions
Timeline
Operations Manager
OpenBroadband
02.2019 - Current
Owner
Coastal Plain Supply
04.2013 - 03.2019
Parts Sales Associate
Worthington Ag Parts
01.2002 - 04.2013
Parts Specialist
Quality Equipment LLC
01.1999 - 01.2002
Associate of Applied Science - Ag Mechanization And Management
North Carolina State University
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