Daniel Welch
Palo Alto
Summary
Accomplished Assistant Manager at Verve Coffee Roasters with a proven track record in operations management and staff development. Expert in fostering customer relations and team motivation, significantly enhancing customer satisfaction and employee retention. Skilled in money handling and product knowledge, driving business growth and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Verve Coffee Roasters
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Manager
Canteen
11.2022 - 03.2023
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Barista
Coffeebar
10.2019 - 10.2021
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Barista
Peet's Coffee
05.2018 - 10.2018
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Education
Bachelor of Arts - History
Sonoma State University
Rohnert Park, CA05.2018
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Task Delegation
Operations Management
Customer rapport
Certification
SCA sensory beginner and intermediate course - Oct. 29th - Nov. 1st 2024
Timeline
Assistant Manager
Verve Coffee Roasters
03.2023 - Current
Manager
Canteen
11.2022 - 03.2023
Lead Barista
Coffeebar
10.2019 - 10.2021
Barista
Peet's Coffee
05.2018 - 10.2018
Bachelor of Arts - History
Sonoma State University
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