Daniel Werner
New Haven,CT
Summary
Results-driven and personally motivated professional with extensive experience leading teams to achieve strategic goals while maintaining the capability to operate independently with strong initiative. Proven track record in managing diverse groups, fostering collaboration, and driving performance in dynamic environments. Adept at balancing leadership responsibilities with hands-on execution, demonstrating reliability and accountability across projects. Skilled communicator and problem-solver, committed to delivering high-quality outcomes both as a team leader and autonomous contributor.
Overview
7
7
years of professional experience
Work History
Team Leader
Wegmans Food Markets, Inc
10.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
Service Representative II
GEICO
03.2022 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
Sub Shop Team Member
Wegmans Food Markets, Inc
08.2021 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Sub Shop Team Member
Wegmans Food Markets, Inc
06.2018 - 07.2021
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Education
Bachelor of Arts - Asian Studies
Pennsylvania State University
University Park, PA05-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Coaching and mentoring
- Complex Problem-solving
- Analytical thinking
- Mentoring
- Leadership
Languages
Japanese
Limited Working
Timeline
Team Leader
Wegmans Food Markets, Inc
10.2024 - Current
Service Representative II
GEICO
03.2022 - 08.2024
Sub Shop Team Member
Wegmans Food Markets, Inc
08.2021 - 03.2022
Sub Shop Team Member
Wegmans Food Markets, Inc
06.2018 - 07.2021
Bachelor of Arts - Asian Studies
Pennsylvania State University
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