Daniel whelan
Orlando,FL
Summary
Adept at transforming challenges into achievements, I significantly enhanced branch performance and customer satisfaction at National Contract Flooring. Leveraging exceptional project management and interpersonal skills, I led teams to exceed targets through innovative strategies and effective communication, achieving a notable increase in profitability and operational efficiency.
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Brnach Manager
National Contract Flooring
08.2024 - 02.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
Project Manager
Foot Print Floors
02.2024 - 09.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Operations Manager
Riterug Flooring
03.2020 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Project Manager
CSI Construction
01.2017 - 02.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
General Contractor
K9 Unit Remodeling
01.2000 - 02.2016
- Hired and oversaw subcontractors to meet project needs.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Built strong relationships with subcontractors resulting in competitive pricing and reliable workmanship on job sites.
- Implemented strategies to reduce costs, improve productivity and reduce waste.
Education
Associate of Science - Construction Management
Jacksonville University
Jacksonville, FL06-2000
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Strong team-builder
- Verbal/written communication
- Operations management
- Cash handling
- Team player
- Work prioritization
- Project management
- Performance reviews
Accomplishments
- Improved employee satisfaction and reduced turnover 70%.
- Repeatedly received recognition from superiors for excellence in service.
- Increased monthly revenue 30% through implementation of strategic initiatives.
- Grew new accounts 70% in only 6 months.
- Supervised team of 12 staff members.
Certification
- Project Management Professional (PMP) - Project Management Institute.
Languages
English
Full Professional
Timeline
Brnach Manager
National Contract Flooring
08.2024 - 02.2025
Project Manager
Foot Print Floors
02.2024 - 09.2024
Operations Manager
Riterug Flooring
03.2020 - 02.2024
Project Manager
CSI Construction
01.2017 - 02.2019
General Contractor
K9 Unit Remodeling
01.2000 - 02.2016
- Project Management Professional (PMP) - Project Management Institute.
Associate of Science - Construction Management
Jacksonville University
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