Daniel Wilhelm
Pacoima,CA
Summary
Outgoing Wireless Sales Associate offering 7 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding producs, plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
8
8
years of professional experience
Work History
Mobile Expert
Metro By T-mobile
05.2023 - Current
- Conducted regular displaying of merchandise, ensuring accurate pricing information was displayed clearly for customers' benefit.
- Maintained up-to-date knowledge of store sales, new promotions, store policies, training, and security standards.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Collaborated closely with management to develop strategies aimed at improving store goals such as revenue, new activations, accessories sales, BTS, growth and customer satisfaction scores.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Performed in-store product demonstrations at assigned events.
- Organized promotional events within the store to attract new customers and increase brand awareness within the community.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Shift Supervisor
PLS Check Cashing
06.2019 - 04.2023
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, check verifications, money orders, compliance organization, and financial investigations.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and verified suspicious activity on customer accounts.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Trained new hires on customer service policies and procedures.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Shift Supervisor
Ross Dress For Less
03.2016 - 06.2019
- Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Maximized floor space utilization with strategic product arrangement, catering to customer preferences and shopping behaviors.
- Conducted routine store walk-throughs to identify areas for improvement or necessary adjustments in merchandising tactics.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Conducted regular store audits to verify compliance with company policies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
James Monroe High School GPA 4.0
North Hills, CA06.2015
Skills
- Cash Handling
- Mobile Security Best Practices
- Product Demonstrations
- Merchandise Receiving and Handling
- Team Supervision
- Sales and Promotions
- Customer Assistance
- Creative Thinking
- Product Merchandising
- Loss Prevention
- Strong Communication and Interpersonal Skills
- Retail Metrics and Goals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mobile Expert
Metro By T-mobile
05.2023 - Current
Shift Supervisor
PLS Check Cashing
06.2019 - 04.2023
Shift Supervisor
Ross Dress For Less
03.2016 - 06.2019
High School Diploma -
James Monroe High School GPA 4.0