Daniel Williams
Summary
Results-oriented Desktop Support Engineer with [Number]+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
10
10
years of professional experience
Work History
Desktop Support Engineer
Iron Systems
06.2022 - 06.2023
- Provided level 2 desktop support for the bustling North Central Baptist Hospital, where every day brought a new challenge and opportunity to assist.- Diagnosed and untangled pesky network connectivity issues, ensuring smooth operations for users.- Spearheaded the rollout of fresh workstations, not just as machines but as tools to enhance productivity and user experience.
Desktop Support Analyst Level 2
K-Tek Resourcing LLC (Contractor: USAA)
01.2021 - 04.2022
- Delivered swift and effective level 2 technical support to users, resolving their issues with a blend of expertise and empathy.- Took charge of Active Directory management, ensuring everyone had access to what they needed, when they needed it, securely.- Made sure our digital fortress was fortified by providing guidance on BitLocker encryption best practices.
Service Desk Analyst Level 2
NAIC (Contract)
11.2019 - 06.2020
- Embarked on a mission to provide comprehensive desktop support to various departments, being the go-to guru for all things tech.- Teamed up with colleagues to revamp end-user experiences, turning tech headaches into "aha!" moments.- Hosted engaging user training sessions, turning IT novices into confident navigators of the digital realm.
Desktop Support Specialist
Conduent
01.2018 - 10.2019
- Delved deep into the trenches of desktops, laptops, and peripherals, emerging victorious by solving even the trickiest of tech puzzles.- Passed on the torch of knowledge by mentoring fellow team members, fostering a culture of growth and camaraderie.- Ensured that every tech hiccup was swiftly resolved, leaving users with smiles instead of frowns.
Mac + Support Remote Advisor
Apple
07.2013 - 09.2017
- Served as a beacon of assistance for users navigating the Apple ecosystem, offering remote support with a friendly voice and a helping hand.- Diagnosed and remedied hardware and software woes, transforming frustrations into moments of relief and gratitude.- Provided guidance on warranty and out-of-warranty service options, ensuring every customer's journey ended on a positive note.
Education
High school diploma -
CCHS
Copperas Cove, TX05.2003
Skills
- Desktop Support
- Hardware & Software Troubleshooting
- Windows & Mac OS
- Network Troubleshooting
- Remote Desktop Support
- Data Backup and Recovery
- Windows Operating System
- End-user support
- Printer and Peripheral Support
- Active Directory Management
Timeline
Desktop Support Engineer
Iron Systems
06.2022 - 06.2023
Desktop Support Analyst Level 2
K-Tek Resourcing LLC (Contractor: USAA)
01.2021 - 04.2022
Service Desk Analyst Level 2
NAIC (Contract)
11.2019 - 06.2020
Desktop Support Specialist
Conduent
01.2018 - 10.2019
Mac + Support Remote Advisor
Apple
07.2013 - 09.2017
High school diploma -
CCHS