Summary
Overview
Work History
Skills
Certification
Values
Training
Timeline
Daniel Williams

Daniel Williams

Summary

Is your ideal candidate not only focused on achieving exceptional results but also prioritizing the cultivation of a diverse and inclusive team atmosphere? Are you seeking a dynamic and experienced people-leader specializing in enhancing processes and driving operational efficiency?

I've managed and implemented millions of dollars in projects and cost savings across multiple business units. I enjoy creating positive work experiences that drive teams toward goal-focused results. If you are searching for a leader who seamlessly integrates technical expertise with strategic thinking, excels in cross-functional collaboration, and is dedicated to nurturing strong relationships with clients, I might be an excellent match for your organization.

Overview

14
14
years of professional experience
1
1
Certification

Work History

SOFTWARE ENGINEER MANAGER

Cardinal Health
10.2020 - Current
  • Solution Owner for Verint software complete suite, supporting 26 business groups and 4,000 users.
  • Implemented STAC project, funded for 1.1 Million dollars and generated significant Type 1 and 2 savings.
  • Implemented Uptivity to Verint project, generating Type 1 savings and providing upgraded technology.
  • Implemented High Availability and Disaster Recovery projects, providing 99.9% uptime for mission critical application.
  • Manages and developed a diverse team that is responsible for all Run and Build activities.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Analyzed proposed technical solutions based on customer requirements.

Supervisor/Software Release Manager

Cardinal Health
04.2018 - 10.2020
  • Supervised all Run activities for Genesye and Verint software platforms, supporting 26 business units and 4,000 clients.
  • Additionally, designed and coordinated the release program activities and functions as a subject matter expert in release management for all Contact Center Technologies software, resulting in a reduction of 90+% of change related issues.
  • Maintained strong relationships with developers, QA testers, and operations teams to ensure smooth collaboration throughout the release lifecycle.

Release Manager

Cardinal Health
10.2015 - 04.2018
  • Managed all changes for EDI software, which accounts for the second highest revenue generation at Cardinal Health.
  • Improved existing release process that reduced change related issues and drove repeat issues below 1%.
  • Interacted with multiple other related technology teams to avoid conflict.
  • Reported to Senior Leadership on weekly basis for risk assessment and proactive preventative measures.

Supervisor

Cardinal Health
01.2011 - 10.2015
  • Managed of the Major Incident Management group, which was responsible for instance reaction to major incidents and outages.
  • Created all processes and documentation for Major Incident response.
  • Reduced average outage time by 40%, saving millions of dollars (2014 savings estimated at 2.2 million).
  • Reduced average notification time by 70%.
  • Implemented multiple continues improvement projects focusing on reducing impact from outages.


Skills

  • Team Leadership
  • Release Management
  • Change Management
  • ITSM
  • Risk Management
  • Incident Management
  • Training
  • Diversity/Inclusion
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Certification

  • ITIL 3.0
  • Agile
  • ServiceNow
  • Business Objects
  • Crystal Reports
  • Clarify

Values

Optimistic ~ Leader ~ Self-improvement ~ Proactive ~ Unity ~ Diversity


I am a positive-minded person and lead by encouraging unity and diversity in the team while staying focused on results. I am persistent in the face of challenges and constant change. I consider myself a self-improvement geek and mix my reading between books around business, personal improvement, and thought philosophy (such as secular Buddhism) - and the occasional Stephen King. 

Training

  • Foundations of ITIL
  • Foundations of Project Management
  • Dynamic Presenting
  • Agile I & II
  • Solution Owner

Timeline

SOFTWARE ENGINEER MANAGER - Cardinal Health
10.2020 - Current
Supervisor/Software Release Manager - Cardinal Health
04.2018 - 10.2020
Release Manager - Cardinal Health
10.2015 - 04.2018
Supervisor - Cardinal Health
01.2011 - 10.2015

Similar Profiles

CREATE PROFILE
Daniel Williams