Daniel Williams
Verizon Wireless
Louisville,USA
10
years of professional experience
Results-driven Sales Professional with 9 years of experience in problem-solving and customer relationship management. Expertise in account management and revenue generation has propelled business growth and strengthened client loyalty. Focused on leveraging skills in account development and churn prevention to cultivate long-term partnerships.
Work History
Associate Director
1 Year 4 Months- Led cross-functional teams to enhance customer experience through strategic initiatives.
- Analyzed market trends and customer feedback to inform product development strategies.
- Streamlined processes resulting in reduced turnaround times for project delivery.
- Developed and implemented training programs to improve team performance and operational efficiency.
- Collaborated with senior leadership to align departmental goals with corporate objectives.
- Spearheaded technology integration projects that optimized service delivery and customer satisfaction.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
Sr. Account Manager
1 Year 10 Months- Managed key accounts at Verizon Wireless, driving customer satisfaction and retention rates.
- Resolved complex account issues, leading to 43% increase in customer loyalty
- Driving significant impact on overall company revenue through strategic account management
- Applying innovative strategies to expand customer base and enhance profitability
- Drove overall company revenue growth through targeted strategic account management initiatives.
- Elevated team performance by 27% through strategic workflow optimization.
- Implemented innovative account management strategies, expanding customer base and revenue streams.
Business Development Manager
10 Months- Drove sales growth by forging strong client relationships, leading to a significant increase in market penetration.
- Identified and pursued opportunities for account growth and market expansion, enhancing overall client portfolio.
- Identified and capitalized on opportunities for account growth and market expansion
- Negotiated and secured long-term contracts with new clients, broadening business reach.
- Partnered with sales and marketing teams to align business objectives and client acquisition strategies
- Drove sales growth by building strong client relationships, resulting in increased market penetration.
Business Development Representative
8 Months- Networked to generate leads from local businesses and community organizations.
- Expanded customer base and identified upsell opportunities to increase profitability.
- Fostered strong client relationships, consistently surpassing objectives.
- Boosted profitability by expanding customer base and capitalizing on upsell opportunities.
- Developed a robust business pipeline using cold and warm outreach techniques.
Business Account Manager
1 Year 11 Months- Managed client communications to track interactions and maintain organized records.
- Devised and executed innovative marketing and sales campaigns for optimal product branding.
- Expanded business reach through effective networking with prospects and loyal customers.
- Scheduled meetings with potential and existing clients to introduce new products and services.
- Collaborated with retail representatives to enhance product presentations and advertising materials, boosting sales.
- Collaborated with retail representatives to improve product presentations and advertising materials, increasing sales visibility.
Sales Account Executive
6 Months- Achieved sales among top 3% of salespeople in company
- Enhanced selling process techniques, including prospecting, approach, proposal, exceptions, closing, follow-up, and upsell, resulting in higher conversion rates
- Established close relationships with 53 new small business prospects within the first 3 months with company
- Engaged with current and potential small businesses to identify needs, leading to tailored solution proposals
Retail Sales Consultant
1 Year 9 Months- Managed serialized items and inventory, achieving accurate tracking and control to minimize discrepancies.
- Consistently boosted company revenue, achieving monthly growth targets.
- Motivated team members to excel, fostering a high-performance culture.
- Assumed manager role during absences to ensure team continuity. during absences, maintaining smooth operations and team morale.
- Stepped in as manager during absences, maintaining smooth operations and team morale.
- Fostered positive work environment, enhancing team cohesion and supporting overall productivity.
Cashier
5 Months- Exhibited proficiency in operating cash registers and computing accurate sales prices
- Minimized store losses through keen awareness and attention to detail
- Resolved customer issues effectively and professionally to enhance satisfaction
- Demonstrated ability to handle high-pressure situations, working overtime during busy periods
- Handled high-pressure situations by working overtime during peak periods
Usher/cashier
5 Months- Assisted customers with ticket purchases and seating arrangements
- Delivered professional and courteous service, enhancing customer experience
- Calculated accurate sales prices for transactions, ensuring customer satisfaction and operational efficiency
- Prevented store losses using awareness, attention to detail and integrity
- Volunteered for overtime shifts during peak periods to maintain service levels
Education
- Criminal Justice
Skills
Strategic leadership
Project management
Personality assessment
Customer retention strategies
Detail-oriented
Cross-functional collaboration
Strategic prospecting
Exceptional problem solver
Critical thinking
Calm under pressure
Attention to detail
Adaptability and resilience
Knowledge of personalities
Lead generation
Prospecting strategies
Accomplishments
2023 Diamonds Club as Sr. Account Manager
2023 Q1, Q2, and Q3 Platinum Club Winner as Sr. Account Manager
2024 Diamonds Club as Associate Director
Timeline
Associate Director
Verizon Wireless
04.2025 - CurrentRead More
Sr. Account Manager
Verizon Wireless
05.2023 - 03.2025Read More
Business Development Manager
Double Inc.
06.2022 - 04.2023Read More
Business Development Representative
Oasis Solutions
10.2021 - 06.2022Read More
Business Account Manager
T-Mobile
11.2019 - 10.2021Read More
Sales Account Executive
Dealer Car Search
05.2019 - 11.2019Read More
Retail Sales Consultant
AT&T
06.2017 - 03.2019Read More
Cashier
Home Depot
01.2017 - 06.2017Read More
Usher/cashier
AMC Movie Theater
01.2017 - 06.2017Read More
Thomas More College
from Criminal Justice
Read More