Daniel Witt
Hendersonville,TN
Summary
Accomplished and goal-oriented Senior E-Commence Manager with 15+ years of experience leading high-performance teams and driving sales growth, seeking to transition into Regional Manager role. Proven ability to develop and implement retail strategies to increase regional market share. Expertise in talent acquisition, multi-unit operations, and cross-functional team leadership. Adept at optimizing processes, increasing sales revenue, and exceeding performance targets across diverse markets. Known for exceptional leadership skills, analytical mindset, and ability to foster continuous improvement.
Overview
19
19
years of professional experience
Work History
Senior E-commerce Manager
Goodwill of Middle Tennessee
03.2022 - Current
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
- Enhanced user experience with compelling product descriptions, and visually appealing design elements.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Evaluated emerging e-commerce technologies, adopting innovative solutions that enhanced platform capabilities and delivered a competitive advantage.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Participated in industry conferences to keep abreast of latest e-commerce trends and technologies.
- Coordinated with finance to set annual budgets for marketing and operations, aligning with company growth objectives.
- Facilitated training for new team members on e-commerce best practices, ensuring knowledgeable and efficient team.
Senior E-commerce Manager
Goodwill of Southern Los Angeles County
03.2022 - 04.2024
District Manager
Angel View
08.2019 - 03.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
Direct Sales Agent
American Automobile Association, AAA
06.2017 - 08.2019
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
- Facilitated smooth transactions for clients by addressing concerns promptly and professionally.
- Expanded clientele base by actively prospecting new customers via phone calls, emails, and door-to-door visits.
- Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
- Optimized cross-selling opportunities within existing client base by identifying complementary products that aligned with their interests or needs.
Retail Store Manager
CVS Pharmacy, Retail
01.2014 - 06.2017
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Regional Sales Director
General Nutrition Center, GNC
07.2011 - 12.2013
- Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
- Managed sales team of up to 180 employees.
- Developed and executed sales plans for consistent growth in revenue and profitability.
- Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
- Organized successful product launches, promotional events, and trade shows that generated significant brand exposure within the region.
- Forecasted annual, quarterly, and monthly sales goals.
- Exceeded quarterly and annual sales goals consistently by closely monitoring team performance and adjusting strategies accordingly.
- Coordinated full sales operations within assigned region.
- Created robust sales plans and set territory quotas.
- Maximized revenue potential by analyzing trends, competitors, and industry developments to capitalize on emerging opportunities.
- Built and managed sales funnel using metrics to forecast achievements and measure goals.
- Implemented effective training programs for new hires as well as ongoing professional development initiatives for existing staff members.
- Created regional sales plans and quotas.
- Evaluated store and individual performances.
Senior Store Manager II
General Nutrition Center, GNC
08.2005 - 07.2011
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Spearheaded store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers.
Education
High School Diploma -
Traverse City Central High
Traverse City, MI06.1998
Skills
- Product Management
- Order Fulfillment
- E-commerce Platforms
- Action planning
- Sales strategy development
- Staff Training and Development
- Data Analytics
- Operating Procedures and Policies
- Operations Management
- Time Management
- P&L Management
- Budget Planning
Timeline
Senior E-commerce Manager
Goodwill of Middle Tennessee
03.2022 - Current
Senior E-commerce Manager
Goodwill of Southern Los Angeles County
03.2022 - 04.2024
District Manager
Angel View
08.2019 - 03.2022
Direct Sales Agent
American Automobile Association, AAA
06.2017 - 08.2019
Retail Store Manager
CVS Pharmacy, Retail
01.2014 - 06.2017
Regional Sales Director
General Nutrition Center, GNC
07.2011 - 12.2013
Senior Store Manager II
General Nutrition Center, GNC
08.2005 - 07.2011
High School Diploma -
Traverse City Central High
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