Proven SAP Planner skilled in project planning and reporting. Expertise in analyzing project metrics and leading cross-functional teams to identify and resolve discrepancies, ensuring compliance and timely project closeouts.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SAP Planner / Regional Project Controls Specialist
Xcel Energy
Minneapolis, Minnesota
10.2024 - Current
Created and managed SAP work orders, purchase requisitions (work order and non-work order), internal order numbers, and WBS element requests via MDO to support project engineers and leads.
Delivered hands-on SAP troubleshooting and guidance to engineers and project teams, improving efficiency and reducing delays across multiple projects.
Monitored and analyzed project metric reports, including Inactive Report and Missing Completes Report, ensuring timely resolution of discrepancies and accurate project closeouts.
Partnered with project leads and cross-functional teams—finance, accounting, supply chain, and capital asset accounting—to resolve inactive/missing complete issues, submit extensions, and maintain compliance.
Utilized Microsoft Excel and other Office tools to prepare reports, track metrics, and communicate project status effectively.
Project Coordinator
Meta
Remote
03.2022 - 03.2024
Obtained a leadership position on a team of 10 people on one of Meta’s New Products & Operations teams.
Provided support to Meta’s Program Management team on user engagement projects across Facebook, Instagram, and WhatsApp platforms.
Managed up to six simultaneous full-cycle projects, each at various stages, and acted as a single point of contact to communicate business needs to the project team.
Identified over 15 process and customer relationship risks, provided mitigation recommendations, and created and updated the respective knowledge base articles and training materials. These revamped processes collectively saved the team about 15 hours and $6,000 a week.
Conducted over 75 internal workflow audits to ensure quality and workflow standards were met, resulting in a 50% improvement in workflow accuracy across the team.
Customer Support and Carrier
United States Postal Service, USPS
Austin, Texas
06.2016 - 03.2022
Inside Sales Associate
Forcepoint
Austin, Texas
08.2015 - 04.2016
Managed 400+ accounts across three states, driving renewals and retention at 90%, valued over $550,000.
Accounting Specialist
US Bank Corporate Trust Services
Saint Paul, Minnesota
01.2014 - 10.2014
Promoted into this role that billed and collected payments for hundreds of various bond accounts, including the handling of daily checks, wires, and ACH payments.
Processed millions of dollars of payments, investments, and trades every month.
Took the lead on a high-visibility municipal bond relationship.
Customer Service Representative
US Bank Corporate Trust Services
Saint Paul, Minnesota
10.2012 - 01.2014
Responded to multiple types of customer inquiries through written and phone correspondence while maintaining KPIs through rates of high turnover.
Continuously given increased responsibility while maintaining team and company standards.
Ensured new employee success by onboarding, training, and identifying employee development opportunities.
Customer Success Manager
ATX Menus (Startup)
Remote
06.2009 - 10.2012
Maintained and grew relationships with a portfolio of ~30 business owners.
Generated over $25,000 of new business by upselling/cross-selling and calling into untapped markets.
Education
Bachelor of Science - Education
Saint Cloud State University
Saint Cloud, MN
12-2011
Some College (No Degree) - Education
Southern Cross University (Study Abroad Semester)
Lismore, Australia
Skills
SAP management
Purchase requisition processing
Project metrics analysis
Cross-functional collaboration
Workflow auditing
Project planning & reporting
Certification
Certified Associate in Project Management (CAPM)
Timeline
SAP Planner / Regional Project Controls Specialist
Logistics Lead and Lab Assistant at Advanced Research Diagnostic Lab, University of MinnesotaLogistics Lead and Lab Assistant at Advanced Research Diagnostic Lab, University of Minnesota