Daniel Woldeab
Las Vegas,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to take on a leadership role to create an efficient and positive work environment and execute the vision of senior leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VIP Lounge Representative
Mirage
11.2022 - Current
- Assist high-value guests with check-in and checkout process
- Provide aid to guests when problems arise regarding reservations
- Understand player’s card tiers and benefits and assist guests in understanding system
- Create planned itineraries with meals and transportation
- Run daily reports to improve efficacy of check-in and check-out
- Find and identify discrepancies in reservations to address issues
- Handle complex single and group reservations efficiently
- Answer any questions guests may have about the property or Las Vegas Strip
- Work with multiple different departments to ensure a great stay for the guest
- Prepare financial statements for guests and ensure billing is correct
- Ensure that stations are clean and stocked nightly to prepare for incoming shift
- Assist with and perform the duties of Villa Concierge when needed.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Front Desk Clerk
Mirage
07.2022 - 11.2022
- Assisted guests with check-in and checkout process
- Provided aid to guests when problems arise regarding reservations
- Answered any questions guests may have had about the property or the Las Vegas Strip
- Ensured that stations are clean and stocked nightly to prepare for incoming shift.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Content Moderator
Telus International
12.2021 - 07.2022
- Ensure all content was appropriate and marked properly for public viewing
- Work with a team to improve quantity and quality of workload
- Keep up to date with the latest trends and bulletins as it pertains to the site
- Update and maintain software required for duties and troubleshoot if necessary
- Meet client objectives and goal markers
- Remained flexible to switch projects as quick and efficiently as necessary.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Delivery Driver
Krispy Kreme
07.2019 - 12.2021
- Deliver whole-sale products in a timely manner
- Analyze sales data and suggested improvements for better sales performance
- Ensure sales displays were always clean and presentable
- Communicate and get along with all customers and team members.
- Completed on-time deliveries by choosing best and most efficient routes.
Salesclerk
JCPenny
09.2016 - 02.2017
- Completed point of sales actions
- Provided satisfactory customer service
- Supervised entire departments for customer satisfaction
- Organized and categorized inventory
- Ensured department was always clean and presentable.
- Developed strong relationships with customers, driving repeat business and loyalty.
Education
Bachelor of Arts, Political Science -
University of Nevada Las Vegas
05.2021
High School Diploma -
Durango High School
05.2016
Skills
- Efficient time management skills
- Able to assess and solve problems in a timely manner
- Capable of working in teams to complete projects
- Proficient in all Microsoft Office programs and Opera program
- Able to use conflict resolution skills to solve problems
- Excellent writing and communication skills
- Strong presenter and orator
- Goal-oriented mindset
Volunteer Experience
Durango AFJROTC, 400+, Assisted with charity food drives and community clean ups
Certification
Gaming License
Timeline
VIP Lounge Representative
Mirage
11.2022 - Current
Front Desk Clerk
Mirage
07.2022 - 11.2022
Content Moderator
Telus International
12.2021 - 07.2022
Delivery Driver
Krispy Kreme
07.2019 - 12.2021
Salesclerk
JCPenny
09.2016 - 02.2017
Bachelor of Arts, Political Science -
University of Nevada Las Vegas
High School Diploma -
Durango High School
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