Daniel Wood

• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Pleasantly greeted and engaged customers, assisting with any mail-related issues.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Planned and cased mail in sequence of delivery for designated route.
• Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
• Delivered packages and mail to business and people in local area.
• Maintained accurate records of attempted and missed deliveries as required by post office.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Distributed mail on foot to residences and businesses, delivering to approximately 600 customers daily.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Identified individual employee's unique work styles and adapted management methods.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Analyzed equipment breakdowns using various troubleshooting methods.
• Provided supportive link between external customers and internal operations.

Instructed newly hired postal employees in a classroom and remote class ITV setting. Numbers of 25 per class.

Followed the curriculum using power point presentation and lecture presentation.

Demonstrated tasks using safety skills and emphasized the importance of following all safety regulations.

Led classes in a simulated post office showing the everyday routines from preparing mail for delivery to outside delivery training with all types of mail receptacles.

Demonstrated correct casing and pulling down of mail in delivery sequence.

Lectured about personal experiences not covered by the bookwork training material.