Daniel Wood
San Antonio,TX
Summary
Led initiatives to enhance team collaboration and service quality. Championed timely completion of projects while maintaining high standards. Cultivated relationships that encouraged professional development within the team.
Overview
9
9
years of professional experience
Work History
Expeditor
Cappy’s
11.2024 - Current
- Coordinated efforts between kitchen staff and front-of-house personnel, prioritizing optimization of order processing workflows.
- Monitored inventory trends and placed orders swiftly to uphold ideal stock availability.
- Reviewed and optimized workflows by implementing standardized procedures, resulting in improved order processing efficiency.
- Facilitated comprehensive training sessions for new team members, focusing on operational protocols and best practices to streamline order processing.
- Developed and implemented instructional materials focused on menu item knowledge and service excellence for staff training.
- Led daily briefings to synchronize team goals and implement solutions for operational challenges.
- Reviewed order data to identify improvements in supply chain processes and accelerate turnaround times.
- Managed order fulfillment activities, emphasizing accuracy and strategic time management to effectively address fluctuating demand.
- Streamlined resolution of urgent customer requests, focusing on rapid response times and adherence to quality assurance protocols.
- Conducted analysis of supply demands with supervisors and team members to effectively manage inventory control.
- Directed and streamlined order fulfillment operations, ensuring timely processing of urgent shipments.
- Coordinated communication strategies among departments to optimize order lifecycle and enhance operational efficiency.
- Streamlined order management and fulfillment by managing cross-departmental communications and workflows.
- Assessed supply problems and formulated effective solutions to guarantee timely procurement and delivery of materials.
- Analyzed inventory processes through regular audits and maintained detailed documentation of materials and supplies for improved accuracy.
FOH- Barista
Bakery Lorraine
11.2022 - 03.2023
- Studied brewing methods, beverage blends, and food preparation techniques to elevate product quality and customer satisfaction.
- Maintained organized and sanitary work stations to support compliance with health and safety regulations.
- Leveraged extensive knowledge of bean origins and flavor profiles to support customer decision-making and elevate overall satisfaction.
- Managed refund transactions and corrected drink orders to ensure positive customer experiences.
- Facilitated sales of coffee and tea products and brewing equipment to enhance customer knowledge of effective brewing methods.
Service Technician
The WaterMan
03.2020 - 11.2022
- Specialized in diagnosing and resolving issues with water treatment equipment, enhancing functionality for diverse property types.
- Coordinated service request communications with customers and efficiently resolved on-call emergencies, maintaining high standards of professionalism.
- Analyzed vehicle systems through multi-point inspections, providing actionable recommendations for enhanced safety and reliability.
- Executed timely service ticket generation to support effective tracking and management of data entry processes.
- Performed repairs and routine checks to maintain equipment integrity and reliability.
- Coordinated supply delivery and conducted safety compliance checks to enhance crew efficiency and safety standards.
- Analyzed and diagnosed equipment errors and malfunctions to ensure operational efficiency.
- Coordinated the lifting and shifting of heavy structures, ensuring safety and efficiency in yard operations.
Data Entry/Office Associate
The WaterMan
03.2020 - 11.2022
- Developed training materials for onboarding new staff, improving knowledge retention and service quality.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Developed and maintained spreadsheets in Excel, Microsoft Word, PowerPoint to track and chart information such as service and sales.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
FOH Team Member
Einstein Bagel Bros
11.2018 - 10.2019
- Cultivated positive relationships with customers through effective phone and in-person interactions, ensuring satisfaction and support.
- Ensured cleanliness of equipment and facilities by systematically washing dishes and sanitizing surfaces.
- Managed payment acceptance and executed accurate change transactions to maintain operational efficiency.
- Consistently displayed enthusiasm and dedication towards assignments, reinforcing commitment to high-quality performance.
- Executed preparation of workstation with correct ingredients, resulting in high-quality product output.
- Monitored and enforced cleanliness protocols to enhance restaurant's reputation and customer satisfaction.
Landscaper
Greener Grounds
05.2017 - 08.2018
- Executed detailed planting plans, ensuring optimal growth conditions for diverse plant species.
- Achieved improved facility appearance through effective maintenance of plaster surfaces, fountain functionality, and plant health.
- Conducted thorough inspections of grounds to outline necessary improvements and schedule weekly landscaping tasks.
- Achieved improved safety and aesthetics by effectively clearing walkways of debris. Enhanced landscape quality through strategic shrub trimming. Contributed to risk reduction by removing hazardous tree limbs.
- Maintained exceptional quality standards while engaging in outdoor work under all weather conditions.
- Assessed and amended soil quality to ensure optimal planting results.
- Implemented effective strategies to organize and prioritize seasonal tasks, ensuring timely completion and improved workflow.
- Diagnosed and resolved minor equipment issues for groundskeeping tools, enhancing reliability and performance in outdoor maintenance tasks.
- Performed precise trimming and edging of grass to enhance landscape presentation around walkways, flower beds, and walls.
- Conducted thorough pruning of trees and elimination of dead limbs and debris to maintain a clean and healthy environment.
- Performed lawn maintenance tasks, including mowing and weed trimming, ensuring a well-groomed landscape.
- Inspected premises to detect and document maintenance and repair needs for timely resolution.
- Conducted thorough trimming of hedges, trees, and bushes, ensuring optimal shape and vitality through skilled techniques.
- Facilitated discussions with clients regarding updated landscaping designs, emphasizing innovative plantings and optimized care solutions.
- Managed operation of landscaping equipment, including mowers, tractors, and leaf blowers, to ensure efficient and effective project completion.
Education
Associate of Arts - History
Northwest Vista College
San Antonio, TX07.2022
High School Diploma -
John Marshall High School
San Antonio, TX06.2017
Skills
Landscaping
Timeline
Expeditor
Cappy’s
11.2024 - Current
FOH- Barista
Bakery Lorraine
11.2022 - 03.2023
Data Entry/Office Associate
The WaterMan
03.2020 - 11.2022
Service Technician
The WaterMan
03.2020 - 11.2022
FOH Team Member
Einstein Bagel Bros
11.2018 - 10.2019
Landscaper
Greener Grounds
05.2017 - 08.2018
Associate of Arts - History
Northwest Vista College
High School Diploma -
John Marshall High School