Hailley Wright
Canton
Summary
Committed Healthcare professional bringing 1 years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution. Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Experienced Personal Assistant effective at minimizing hassles and alleviating client concerns through effective schedule coordination. Demonstrated proper attention to personal hygiene and dress. Proficient in event planning and household administration. Hardworking and reliable team member with strong ability in customer service and problem solving. Offering listening ability, understanding and support. Highly organized, proactive and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
Work History
Collections Agent
Synchrony Financial, GE Capital
04.2024 - Current
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Caregiver
Freeman residential
10.2017 - 04.2020
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Fostered relationship with client, providing companionship and counseling.
- Reported concerns to supervisory house managers to maintain optimal care for all client needs.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding and changed linens 1 times per week to prevent spread of infection.
- Facilitated best care by developing strong and trusting rapport with patient.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Administered necessary medications as directed by care plan.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Assistant Manager
Subway
05.2017 - 10.2017
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enhanced sales by implementing merchandising and promotional improvements.
- Picked up trash around building and in parking lot for neat appearance.
- Unlocked the subway building allowing access only to authorized employees until opening front doors to customers.
- Greeted guests and assisted with questions and food preparation.
- Restocked and checked cleanliness of restrooms to complete minor cleaning duties missed by cleaning crew.
- Processed sales transactions using point-of-sale cash register.
- Alerted supervisor of repair needs and building concerns.
- Monitored staff members' during daily routines to manage safety, conduct and procedures.
- Responded to questions or referred customers to the manager for additional help or information.
- Answered phone calls to help customers.
- Arrived at 7:00am to set up kitchen and begin food prep.
- Set up office by performing till counting and completing inventory.
Bakery Associate
Earth Fare
08.2016 - 05.2017
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Communicated with customers about cakes,bread and cookie offerings, including policies, restrictions and refund policies.
- Stayed up to date on store promotions, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Created attractive dessert trays for catering events.
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Cashier
Sam's Club
05.2015 - 06.2016
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered advice.
- Received payments for groceries and issued receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Processed 100 transactions per day with exceptional accuracy.
- Resolved issues regarding customer complaints and escalated worsening concerns to supervisor for remediation.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
- Greeted customers with energy and enthusiasm, analyzed prospects' behavior, built rapport, championed services being offered and presented enticing opportunity to become cardholder.
- Explained and clearly articulated benefits of specific credit card and available credit levels and executed application process from start to finish in compliance with regulations.
Apprentice Baker
Giant Eagle
01.2015 - 04.2015
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Controlled spoilage by generating turn movement and maintaining monthly inventory.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Created attractive dessert trays for catering events.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Merchandised food and garnishes for serving presentation.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Assembled, prepared, decorated and frosted average of 35 cakes per shift.
Bundles Agent
DIRECTV
02.2013 - 09.2013
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Shared detailed information regarding internet options to help customers make decisions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Evaluated benefits for each caller to determine service needs and address concerns.
Education
High School Diploma -
Hoover High School
Skills
- Community integration
- Community activities
- Client documentation
- First aid and safety
- Quality program protocols
- Case management experience
- Knowledge of state regulations
- Compassionate client care
- Meal preparation
- Medication administration
- Cash management experience
- Database management
- AR/AP
- Administrative support specialist
Education and Training
other
Timeline
Collections Agent
Synchrony Financial, GE Capital
04.2024 - Current
Caregiver
Freeman residential
10.2017 - 04.2020
Assistant Manager
Subway
05.2017 - 10.2017
Bakery Associate
Earth Fare
08.2016 - 05.2017
Cashier
Sam's Club
05.2015 - 06.2016
Apprentice Baker
Giant Eagle
01.2015 - 04.2015
Bundles Agent
DIRECTV
02.2013 - 09.2013
High School Diploma -
Hoover High School
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