DANIEL WU
Chino,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
General Manager
N/A
City Of Industry, CA
01.2020 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Dispatch Manager
JY TRANSPORTATION INC
City Of Industry, CA
04.2017 - 11.2019
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Analyzed data to identify trends in customer orders and optimize routes for maximum efficiency.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
Dispatch
B&W TRANSPORTATION INC
Rosemead, CA
12.2014 - 02.2017
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Manager
Aldo Groupe
Dubai, UAE
09.2012 - 08.2014
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Education
Bachelor of Science - Information Technology
UESTC
CHINA06-2012
Skills
- Operations Oversight
- Financial Administration
- Sales
- Advertising and marketing
- Supply Chain Management
- Customer Relationship Management
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
General Manager
N/A
01.2020 - 01.2024
Dispatch Manager
JY TRANSPORTATION INC
04.2017 - 11.2019
Dispatch
B&W TRANSPORTATION INC
12.2014 - 02.2017
Sales Manager
Aldo Groupe
09.2012 - 08.2014
Bachelor of Science - Information Technology
UESTC