Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Yañez

Chatsworth,CA

Summary

Motivated and personable business professional with a solid background in the information technology industry. Offers expertise in workstation support and specialized training in computer systems. Known for adeptly mastering new technology and maintaining a diplomatic approach when interacting with professionals and non-professionals across all levels. Skilled at handling confidential records and providing technical support to customers within service level agreements. Proficient in troubleshooting desktops, laptops, servers, software, and hardware to ensure seamless operations.

Overview

31
31
years of professional experience

Work History

Help Desk / Onsite Support Technician

PC Pros Computer Solutions
01.2013 - Current
  • Positive customer experience with each customer interaction.
  • Remote support for all users.
  • Manage security and access, and reset passwords.
  • Review ticketing system incidents daily.
  • Support small business servers, Windows 2011 – 2012.

Consultant / Systems Support Expert

SonicSol, Inc.
01.2010 - 01.2013
  • Support various small business clients throughout the San Fernando Valley.
  • Remote support for all clients.
  • Manage security and access, and reset passwords.
  • Provide training and information on industry-specific applications and software.
  • Support small business servers, Windows 2011 – 2012.
  • Deploy network environments for new and or upgrades for new clients.

Consultant / System Support Expert

CGI
01.1999 - 01.2010
  • Support all team members with technical support.
  • Install software tools that team members use to perform their tasks.
  • Filezilla, DB Surfer, and Oracle 11g are some of the applications needed by all project members.
  • Provide laptop support, from troubleshooting to small repairs done at the client site.
  • SharePoint Admin for LA County, LA City, Ventura County, and Orange County project sites.
  • Gathered, organized and input information into digital database.

Accounting / IT Assistant

cal eagle insurance / the Robert Plan
01.1994 - 01.1999
  • Utilize insurance computer systems for various accounting functions.
  • Support of sixty or more users / workstations within a Novell and Windows NT 4.0 Server environment.
  • Remote connectivity using various protocols; remote administration, Ethernet and FDDI.
  • Install and maintain user applications and client software Troubleshooting, repairing, and performing backups.
  • Maintain and support Lucent Technologies phone switch, call vectoring and programming, on-call 24x7 support.
  • Configured and tested new software and hardware.

Education

Pierce College
Woodland Hills, CA

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Learning Tree University
Northridge, CA

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American institute of banking
Glendale, CA

Lucent Technologies
Pasadena, CA

Skills

  • Project Management
  • Hardware and software assistance for computers
  • Telecommunications systems knowledge
  • Technical server support
  • MS Office 2010
  • MS Office 2013
  • Experienced with MS Office 2021 applications
  • Technical hardware support
  • Client support
  • Technical software support
  • Windows server management
  • Troubleshooting and resolution support
  • Windows 7
  • Windows 10
  • Proficient in Windows 11
  • Facilitator for user-vendor communication

Languages

Spanish
Professional Working

Timeline

Help Desk / Onsite Support Technician

PC Pros Computer Solutions
01.2013 - Current

Consultant / Systems Support Expert

SonicSol, Inc.
01.2010 - 01.2013

Consultant / System Support Expert

CGI
01.1999 - 01.2010

Accounting / IT Assistant

cal eagle insurance / the Robert Plan
01.1994 - 01.1999

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Learning Tree University

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American institute of banking

Pierce College

Lucent Technologies

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