Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Ybarra

North Las Vegas,NV

Summary

Dynamic Electrical Technician skilled in troubleshooting, overhauls, installations, adjustments and repairs on variety of electronic equipment. Licensed electrician in Nevada with over 7 years of experience in appliance service. Highly-qualified Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Electrical Technician

Design Build Electric
03.2022 - Current
  • Enhanced system efficiency by performing routine maintenance on electrical equipment and systems.
  • Reduced downtime by troubleshooting and repairing faulty electrical components promptly.
  • Improved energy consumption by conducting regular energy audits and implementing recommendations.
  • Streamlined workflow with meticulous cable management, ensuring safe and organized workspaces.
  • Collaborated with cross-functional teams to complete complex projects within deadlines.
  • Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
  • Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
  • Enhanced team productivity through training junior technicians on best practices and procedures.
  • Optimized equipment performance by calibrating instruments and updating software as needed.
  • Supported the design process by providing technical expertise on electrical systems requirements, layout, and component selection.
  • Provided outstanding customer service during site visits, addressing client concerns promptly while maintaining a professional demeanor at all times
  • Installed electrical conduit and wiring for power, controls, and lighting.
  • Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
  • Tested wiring and other system parts for electrical flow and function.
  • Disconnected and removed motors and pumps.

Housekeeping Supervisor

The Venetian Resort Hotel Casino
07.2018 - 09.2022
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Streamlined workflow for staff by developing effective scheduling and task assignments.
  • Enhanced overall cleanliness by implementing efficient housekeeping procedures and protocols.
  • Reduced guest complaints by addressing issues promptly and ensuring consistent high-quality service.
  • Increased employee satisfaction through regular performance reviews, feedback, and recognition initiatives.
  • Managed inventory of supplies, ensuring adequate stock levels while minimizing waste.
  • Ensured compliance with safety regulations, conducting regular inspections to identify potential hazards.
  • Improved collaboration between departments by fostering open communication and teamwork.
  • Trained new hires in proper cleaning techniques, policies, and procedures for optimal performance.
  • Provided excellent customer service, resolving guest concerns professionally and courteously.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
  • Implemented eco-friendly practices, reducing environmental impact while maintaining quality standards.
  • Maintained detailed records of room statuses and tasks completed, ensuring accurate documentation for management review.
  • Coordinated with maintenance department to address repair needs quickly and efficiently.
  • Oversaw linen management processes to ensure appropriate supply levels were maintained at all times.
  • Evaluated employee performance regularly, providing constructive feedback to support professional growth.
  • Managed budgetary guidelines for housekeeping department expenses while maintaining high-quality standards.
  • Collaborated with hotel management to develop strategies for continuous improvement in the housekeeping department.
  • Conducted routine inspections of guest rooms to ensure adherence to cleanliness standards.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Assisted in the recruitment process for new staff members, helping select qualified candidates who contributed positively to the team dynamic.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.

Call Center Trainer

Sykes Enterprises, Incorporated
04.2017 - 02.2019
  • Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
  • Enhanced trainee performance by implementing customized training modules tailored to individual needs.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Achieved higher trainee retention rates through continuous feedback and coaching sessions.
  • Boosted employee morale with regular recognition programs, fostering a positive work environment that encouraged productivity.
  • Streamlined communication within the team by implementing clear guidelines and expectations for all agents.
  • Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
  • Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
  • Optimized call center operations by identifying inefficiencies, recommending improvements, and implementing necessary changes.
  • Collaborated with other departments to ensure seamless coordination of efforts towards shared organizational goals.
  • Maintained up-to-date knowledge of industry trends and best practices, utilizing this information to guide the team''s ongoing development.
  • Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.

Crew Team Lead

Planet Fitness
03.2015 - 04.2017
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Education

High School Diploma -

Mojave High School
North Las Vegas, NV
06.2017

Skills

  • Power supplies
  • Safety Training
  • Installation and repair specialist
  • Electrical Installations
  • AV and electronics repair
  • Quality testing
  • Electrical Safety
  • Regulatory Compliance
  • Electrical Installation
  • Troubleshooting expert
  • Microsoft Windows expert
  • Codes Compliance
  • Panel Building
  • Electrical testing
  • Team Player
  • Coaching and Mentoring
  • Technical knowledge
  • Job Planning
  • Job Site Evaluation
  • Quality Control
  • OSHA Requirements
  • Heavy Lifting
  • Jobsite Safety
  • Task assignment
  • Ordering cleaning supplies
  • Cleaning practices
  • Folding clean laundry
  • Cleaning techniques
  • Staff evaluations
  • Employee evaluations
  • Quality Assurance
  • Training and mentoring
  • Lesson Planning
  • Materials Preparation
  • Remote Learning
  • Course Development
  • Classroom oversight

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Electrical Technician

Design Build Electric
03.2022 - Current

Housekeeping Supervisor

The Venetian Resort Hotel Casino
07.2018 - 09.2022

Call Center Trainer

Sykes Enterprises, Incorporated
04.2017 - 02.2019

Crew Team Lead

Planet Fitness
03.2015 - 04.2017

High School Diploma -

Mojave High School

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Daniel Ybarra