Daniel Yeager
Moorpark,USA
Summary
Results-orientated executive with over 10 years of comprehensive leadership experience in the restaurant and healthcare industries, including 4 years in executive roles. Expertise in operational management, process optimization, and. transformational leadership, demonstrated by a proven track record of driving efficiency and achieving significant results. Skilled in leading cross-functional teams, managing the integration of merger and acquisition, and developing strategic initiatives that align with business goals. Adept at fostering collaboration and aligning organizational goals with actionable strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive VP of Operations
The Wound Pros
10.2023 - 03.2025
- Streamlined operations by identifying inefficiencies and implementing process improvements
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization
- Optimized supply chain processes, resulting in reduced lead times and improved customer satisfaction
- Collaborated with executive leadership to develop long-term business plans, setting organizational goals and objectives
- Worked with COO to create long-term tactical plan to grow business
- Led cross-functional teams for successful project completion, ensuring on-time delivery and optimal results
- Facilitated communication between departments, promoting collaboration and coordination for seamless operations
- Spearheaded the successful integration of a M&A, aligning operational processes and cultures to achieve seamless implementation
Senior Vice President of Sales
The Wound Pros
01.2021 - 11.2023
- Facilitated seamless communication between departments by creating standardized processes and protocols for information sharing
- Collaborated with cross-functional teams to align business goals and drive company-wide success
- Increased sales revenue by implementing strategic marketing plans and overseeing a high-performing sales team
- Streamlined the sales process with advanced CRM tools, improving efficiency and customer satisfaction
- Expanded market reach through targeted prospecting, cold calling, and networking initiatives
- Implemented robust performance metrics tracking systems to monitor progress toward strategic objectives
- Work closely with CEO and Executive team to manage and run the business
- Developed long-lasting client relationships for sustained business growth and repeat customers
- Cultivated a high-performance sales culture by developing talent and providing ongoing coaching and mentorship
Vice President
The Wound Pros
01.2020 - 01.2021
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Collaborated with senior management to develop strategic initiatives and long term goals
- Worked directly with CEO and founding team to build foundational infrastructure for the company
- Developed a national supply chain model for the company
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization
- Identified opportunities to improve business process flows and productivity
Senior Restaurant Manager
Chick-fil-A
08.2019 - 01.2020
- Established strong rapport with local community organizations through participation in events and promotions
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions
- Improved overall labor cost management by effectively scheduling staff according to business needs
- Managed daily operations, ensuring smooth workflow and top-quality customer service
- Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality
- Recruited hired, and trained team members who contributed to the success of the establishment
- Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours
- Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments
- Part of the leadership team responsible for meeting financial goals for the restaurant (revenue, profits, labor, food cost)
Certified Corporate Trainer
Chick-fil-A
05.2017 - 12.2019
- Company Overview: Authorized Dish TV retailer
- Became a certified trainer for Chick fil-A , completed training in May 2017
- Position was not located in Atlanta
- This was a travel position
- Traveled to new Chick fil-A restaurants to train and lead their new team through their first few operational weeks
- Provided coaching and mentoring to employees
- Contributed significantly to the success of grand opening events by ensuring all employees were well-trained and prepared for their roles
- Collaborated with other trainers to develop best practices for effective training delivery and content creation
- Streamlined onboarding processes through the implementation of efficient training schedules and resource allocation strategies
- Authorized Dish TV retailer
Front of House Director
Chick-fil-A
06.2018 - 11.2019
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests
- Resolved guests complaints while maintaining positive customer environment
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
- Performed cash handling activities and secured nightly bank deposits
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes
- Part of the leadership team responsible for meeting financial goals for the restaurant (revenue, profits, labor, food cost)
Back of House Director
Chick-fil-A
01.2019 - 08.2019
- Optimized workflow by redesigning kitchen layout for greater functionality and improved ergonomics
- Enhanced kitchen efficiency by implementing streamlined processes and procedures
- Streamlined catering orders process to better accommodate large party reservations and events
- Reduced food waste through proper inventory management
- Significantly improved restaurant's food safety rating
- Maintained high standards of food quality by closely monitoring ingredient sourcing and preparation techniques
- Ensured compliance with local health department regulations through regular inspections and staff training on proper sanitation practices
- Monitored daily labor costs to ensure adherence to budgetary guidelines while maintaining high levels of service quality
Training Director
Chick-fil-A
06.2017 - 06.2018
- Enhanced employee performance by developing comprehensive training programs tailored to the restaurant's needs
- Collaborated with management to identify skill gaps, leading to the creation of targeted training initiatives
- Designed assessment tools that accurately measured trainee progress and identified areas for improvement
- Championed a culture of continuous learning within the organization by promoting the importance of professional growth at all levels of staff hierarchy
- Provided regular feedback on employee performance during training sessions, fostering a culture of continuous improvement and personal growth
- Developed engaging e-learning modules that allowed employees to access training materials remotely, increasing accessibility and convenience
Senior Director
Chick-fil-A
05.2017 - 06.2018
- Managed Back of House and Front of House Operations
- Monitored budget and utilized operational resources
- Collaborate with the owner to establish leadership goals for our team, and KPI goals for the business
- Collaborated with senior management to develop and execute long-term goals and objectives
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements
Back of House Director
Chick-fil-A
03.2016 - 05.2017
- Enhanced kitchen efficiency by implementing streamlined processes and procedures
- Streamlined catering orders process to better accommodate large party reservations and events held at the venue successfully
- Developed cross-training programs for back of house staff, increasing versatility and adaptability in various roles
- Monitored daily labor costs to ensure adherence to budgetary guidelines while maintaining high levels of service quality
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Reduced food waste through proper inventory management and menu planning
Inside Sales Representative
Sterling Satellite
08.2014 - 10.2016
- Company Overview: Authorized Dish TV retailer
- Authorized Dish TV retailer
- Answered customers' questions regarding products, prices, and availability
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Authorized Dish TV retailer
Education
MBA - Business
Howard University
Washington, DC08-2027
Bachelor of Business Administration - Business Administration
Capella University
Minneapolis, MN06-2020
Skills
- Operations management
- Health and safety management
- Organizational development
- Change Management
- Process Improvement
- Cross-Functional Team Leadership
- Training and Development
- Strategic Planning and Execution
- Merger and Acquisition Integration
- Business Optimization & Project Management
Certification
- Transformative Leadership in Disruptive Times Certificate Program
- Completed January 2025
- Completed at Seton Hall University - 8 week course
Languages
English
Native or Bilingual
Timeline
Executive VP of Operations
The Wound Pros
10.2023 - 03.2025
Senior Vice President of Sales
The Wound Pros
01.2021 - 11.2023
Vice President
The Wound Pros
01.2020 - 01.2021
Senior Restaurant Manager
Chick-fil-A
08.2019 - 01.2020
Back of House Director
Chick-fil-A
01.2019 - 08.2019
Front of House Director
Chick-fil-A
06.2018 - 11.2019
Training Director
Chick-fil-A
06.2017 - 06.2018
Certified Corporate Trainer
Chick-fil-A
05.2017 - 12.2019
Senior Director
Chick-fil-A
05.2017 - 06.2018
Back of House Director
Chick-fil-A
03.2016 - 05.2017
Inside Sales Representative
Sterling Satellite
08.2014 - 10.2016
MBA - Business
Howard University
Bachelor of Business Administration - Business Administration
Capella University
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