Daniel Yepez
Conroe,TX
Overview
6
6
years of professional experience
Work History
Customer Representitive
Enterprise
12.2022 - 12.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Conducted surveys to determine customer opinion of products and services.
Receptionist
Iso Stafing
01.2024 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Representative Assistant Manager
Royal Prestige Marketing
07.2021 - 05.2022
- Boosted sales performance by developing and implementing effective sales strategies.
- Provided valuable feedback on sales processes, leading to continuous improvement of overall operations.
- Assisted in creating compelling sales presentations for prospective clients, resulting in new business opportunities.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Coordinated with other departments such as marketing logistics finance ensure seamless execution of targeted campaigns optimized overall performance.
- Ensured high levels of customer retention by building strong relationships and providing exceptional support.
- Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
- Identified opportunities for process improvements, sharing insights with management to drive continuous growth and development within the sales team.
- Developed expertise in niche products within the portfolio which resulted in becoming a trusted resource within the team for guidance on specific product queries from customers or colleagues alike.
Sales Representative
Auto San Houstom
08.2021 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Trained and mentored new sales representatives.
Seller Representitive
Nyc Of America
11.2018 - 07.2021
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Implemented data-driven marketing campaigns to generate new leads and increase overall brand awareness.
Cashier
Puppy Store
10.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Political Science -
Uft
Barquisimeto Lara VenezuelaInvestigaction Criminalistic -
Uness
Barquisimeto VenezuelaEnglish Course -
Ronald Regan
8599 NW108th Pl , Doral FL 3317805.2019
Sales Diploma -
Gumilla
Barquisimeto Venezuela10.2017
High School Diploma -
Coto Paul
Venezuela07.2014
Skills
- Quality Assurance
- [Product or Service] support
- Payment Processing
- Language Fluency
- Data Management
- Social Media
- Assertiveness
- Typing Speed
Timeline
Receptionist
Iso Stafing
01.2024 - 05.2024
Customer Representitive
Enterprise
12.2022 - 12.2024
Sales Representative
Auto San Houstom
08.2021 - 12.2022
Sales Representative Assistant Manager
Royal Prestige Marketing
07.2021 - 05.2022
Seller Representitive
Nyc Of America
11.2018 - 07.2021
Cashier
Puppy Store
10.2018 - 10.2019
Associate of Political Science -
Uft
Investigaction Criminalistic -
Uness
English Course -
Ronald Regan
Sales Diploma -
Gumilla
High School Diploma -
Coto Paul