Adept HVAC Technician with a proven track record at Duke Heating&Air, enhancing system efficiency and customer satisfaction through expert troubleshooting and preventative maintenance. Skilled in technical troubleshooting and fostering team growth, I excel in delivering top-quality service while adhering to safety standards. Achieved significant improvements in equipment lifespan and operational excellence.
Overview
18
18
years of professional experience
Work History
HVAC Technician
Duke Heating&Air
04.2019 - 08.2022
Shared knowledge with junior technicians to foster team growth.
Identified system malfunctions by conducting thorough diagnostic tests.
Educated clients on proper HVAC usage for prolonged equipment lifespan.
Performed routine maintenance by inspecting and cleaning HVAC units.
Adhered to industry regulations and standards in all installations and repairs.
Performed troubleshooting on HVAC systems to determine root cause of issues.
Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
Traveled to job sites for both scheduled and emergency appointments.
Supervisor
LED Solutions
01.2015 - 12.2017
Coordinated cross-functional projects to achieve organizational goals.
Developed training programs for enhanced employee performance.
Trained staff on best practices to enhance service delivery.
Conducted performance reviews to support employee development.
Increased customer satisfaction with streamlined service procedures.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.